Michele M. Email & Phone Number

Tampa, Florida, United States

Lakeland, Florida, United States

Since 2019, as the Director of Workers Compensation at Publix SupermarketsInc., I have been overseeing a Self-Administered and Self-Insured WorkersCompensation program, managing a team of over 60 associates. Myresponsibilities include managing the costs of medical bill reviews whilehaving a comprehensive understanding of PPO networks. I work closely withinternal Publix partners to clarify and communicate the financial impact ofWorkers Compensation. Additionally, I cultivate and maintain relationshipswith external vendors and act as a liaison to the Publix Real EstateDepartment, overseeing all Certificate of Insurance (COI) reviews andensuring compliance with Publix Tenant requirements. This role requires ablend of financial acumen, relationship management, and in-depth knowledgeof workers compensation and real estate regulations.My key successes for this role are:• Mitigated financial impact of Workers Compensation claim by collaboratingwith store teams.• Drove strong Workers' Compensation (WC) results by collaborating withinternal departments.• Reduced cost and enhanced sustained growth by implementing processimprovement initiatives.• Led process enhancements by spearheading change management within WorkersCompensation Department.

Greater Philadelphia Area

From 2010 to 2018, I served as the Vice President of Client Services forSedgwick's Northeast Business Unit. In this role, I managed a team of 14employees and was responsible for overseeing client revenue exceeding $60million. My responsibilities included liaising with internal companycontacts to ensure seamless client delivery and overseeing the internalaudit process to ensure optimal claim handling that aligned with clientneeds. I stayed current with jurisdictional laws and issues affecting claimhandling and actively engaged in Risk Management Conferences and seminars incollaboration with clients. Additionally, I worked closely with the internalIT department to enhance the integration of client data into the claimsystem, showcasing my ability to lead high-performing teams and maintainrobust client relationships.A section of my accomplishments includes:• Secured new clients by presenting at Request for Proposal (RFP) meetings.• Enhanced client outcomes by fostering culture of creativity and out-of-the-box thinking.• Streamlined processes and explored innovative ideas by involving instrategy sessions with peers.

Philadelphia, Pennsylvania, United States

During my tenure at Specialty Risk Services from 2000 to 2010, I held thedual roles of Client Service Director and Operations Manager. In thesecapacities, I provided comprehensive oversight of a variety of claims,including Workers Compensation, Liability, Employers Liability, Jones Act,and Marine Claims. I was responsible for conducting and leading WorkersCompensation and Liability Claim Review meetings, ensuring thorough andeffective claim handling. Additionally, I played a key role in deliveringannual stewardship presentations to client Risk Managers, a task thatinvolved close collaboration with my team. This position required a deepunderstanding of risk management and claims administration, along withstrong leadership and communication skills.My key attainments are:• Addressed and resolved claim issues while proactively identifying trainingneeds.• Streamlined workflow by managing diverse team of over 50 individualsacross the country.• Identified cost-saving opportunities by cultivating relationships withclient risk management departments.

I began my career at Liberty Mutual as a BI Adjuster for Personal Lines Auto and Homeowners Claims. I moved into adjusting WC Claims and was a Senior WC adjuster for the UPS team.