Michele Maynard Email & Phone Number

United States

Carlton, Victoria, Au

InPlace Software is a modern SAAS platform supporting an enterprise model for managing student workplace experiences.

New York, Ny, Us

Consulting executive focused on Go to Market, Customer, Commercial and Financial Operations for SaaS growth portfolio companies.

Cayuse platform simplifies research administration workflow for educational institutions and research organizations globally. Lead Business, Customer, Finance, and People Operations for this medium-stage SAAS start-up across global locations. • Fundraising: Completed successful funding round, securing new investment for company growth.• Strategic Planning and Collaboration: Partner with the CEO and executive leadership to formulate and drive operational execution of a multi-year strategic plan and objectives, achieving 4x customer growth. • Customer Success: Created a Customer Success outreach program, ensuring customer goals aligned with technology adoption and return on investment. Result: 98% gross annual recurring revenue retention across customer base.• Strategic Relationship Management: Lead a profitable Professional Services business by successfully implementing over 100 projects annually. Results: delivered projects on time and on budget with customer satisfaction of 95%.• Mergers and Acquisition Leadership and Integration: Led due diligence and integration across six acquisitions, retaining 98% of acquired customers, annual recurring revenue, and 100% of employees.

• Scaling Companies: Led business systems selection and deployment to support scaling company operations under new Private Equity ownership. Results: Financial, Human Resources, and Workforce Collaboration process and systems implemented to support budget, monthly close, audit, payroll, and benefits administration. • Financial Compliance: Led banking relationship transition, migrating cash operations and debt covenant. Results: increased cash for operations and reduced instrument expense.• Communications Excellence: Improved employee experience through weekly company meetings, highlighting strategic initiative progress, key customer wins, and showcasing employee performance. Results: improved staff engagement and voluntary attrition met industry standards.• Operational Transformation: Led the move and transition of 100+ employees to new HQ location, ensuring seamless employee and system transition. Results: improved employee engagement, retention, and hiring throughput with a shift to a modern, collaborative, technology startup-like space.

San Francisco, California, Us

ClearSlide is a sales engagement technology platform that connects sellers with customers through data insights and analytics. Reporting to the CEO, led Finance, People, and Legal Operations for a medium-size, late-stage SAAS start-up.• Strategic Planning and Resource Optimization: Transitioned to self-fund company operations via organization restructuring and resource optimization activities. Results: delivered positive EBITDA and cash flow. • Business Analysis and Forecasting: Led end-to-end financial planning and monthly business analysis, including adjustment recommendations to reach quarterly and annual goals. Results: exceeded financial targets, achieved positive EBITDA one quarter ahead of plan, met committed recurring revenue and gross margin targets. • Change Management and Sales Operations: Drove overhaul of sales compensation plans and established job ladders. Result: increased year-over-year sales productivity.• Leadership and Team Development: Launched quarterly employee surveys to align people programs with opportunity areas. Results: increased employee net satisfaction by 10% and improved talent retention by 50%.

Redmond, Washington, Us

Microsoft Advertising and Online is the group responsible for advertising sales on Microsoft’s owned and operated properties. Led end-to-end financial operations across five multi-subsidiary areas: Greater China, Asia Pacific, India, Latin America, Central Eastern Europe, and Middle East & Africa • Strategic Planning and Forecasting: Led portfolio revenue and operating expense planning and forecasting for direct and partner selling affiliates. Results: Exceeded revenue and margin targets through financial controllership and business partnership, winning Top Subsidiary award.• Operational Transformation and Mergers and Acquisitions: Negotiated and completed Australian joint venture divestiture with the Business Development team. Results: increased monetization opportunity and contribution margin by 25%. • Global Team Management: Developed and deployed individual and team development plans, improving consistency of controller process and output. Result: improved Workforce Health by 15%.

Redmond, Washington, Us

Planned and deployed leadership and employee readiness programs, improving sales productivity and operations.• Sales Operations: Developed and launched Global Sales Academy, improving seller soft skills, driving over 5,800 completions with 95% customer satisfaction. • Resource Optimization: Launched a new virtual field onboarding program and platform, broadening new hire training to all new field hires, saving over $3M annually in travel and program costs.• Compliance: Launched online training platform driving required employee-wide training consumption. Results: 90% completion across global field sales of 30,000, exceeding 70% target.• Global Team Management: Led organizational standardization transformation and process improvement across a global team of 65, improving Workforce Health to 87, and received Manager and Leadership awards.

Redmond, Washington, Us

Designed compensation plans, set pricing policies, and drove sales performance and pipeline with sales leadership.• Mergers and Acquisitions: Partnered with Executives to acquire and integrate PlaceWare, hosted web conferencing solution, enabling the shift from Enterprise licensing software to SaaS model, received Leadership impact award. • Operational Transformation: Developed and released new licensing model to support the integration of the first SaaS solution to Enterprise software business. Enabled add-on services sales to enterprise software selling. • Sales Operations and Compliance: Designed and deployed new sales compensation plans for online services roles, ensuring alignment and compliance with Enterprise compensation practices.

Redmond, Washington, Us

Led resource planning, budget, and forecasting for the Desktop Application Division.• Budget and Forecasting: Prepared annual budget, forecasted and drove monthly close of operating expenses of $2b+ and 5,000 employees. Results: Consistently achieved annual and quarterly operating expense goals. • Resource and Process Optimization: Implemented new purchasing programs with third party vendors, reducing hardware expenses. Results: Saved 30% of hardware purchases and received Leadership impact award.