Michele Mckeever Email & Phone Number

Cherry Hill, NJ, US

United States

United States

Primary contact for clients and employees. Main responsibilities are assisting and administering the client’s health & wealth programs from processing eligibility, resolving claim and billing issues, client on-boarding, and plan implementation. Also tasked with managing small group accounts, which responsibilities include, conducting open enrollment.

Voorhees, NJ

• Responsible for company-wide benefits administration and customer service.
• Maintained employee and retiree benefits data for 7500 employees and retirees in SAP & JD Edwards.
• Oversaw implementation of administrative changes with benefit plan providers.
• Managed company –wide COBRA Health Care administration.
• Tracked dependent status for life and medical insurance compliance.
• Conducted monthly new hire orientations.

Malvern, PA

• Responsible for on-site recruitment, payroll and benefits administration.
• Administered employee’s Health and Welfare, 401(k) and Pension Plans for over 100 employees.
• Conducted presentations on company’s 401(k) and Retirement Plan for newly eligible employees.
• Processed open enrollment applications for employee health coverage.
• Presented employee orientations for new employees.
• Processed time cards and payroll using ADP for 75 hourly Employees.

Philadelphia, PA

• Responsible for preparing and maintaining benefits summary packages for plan participants.
• Maintained plan data to ensure accuracy for client billing and proper coverage for participants.
• Processed open enrollment applications for approximately 500 retiree’s health coverage.

Philadelphia, PA

• Responsible for client plan participant contact.
• Responded to daily inquiries about defines benefits and defines contribution plans for client employees and retirees.
• Achieved 90% success rate in calls answered within 90 seconds and responding to participants’ questions thoroughly.
• Trained new Benefits Service Representatives on benefit plan specifics and customer service procedures.