Michele Morgan

Michele Morgan Email and Phone Number

Co-founder SM.MM-UK Ltd @ Manchester, GB
Manchester, GB
Michele Morgan's Location
Greater Manchester, England, United Kingdom, United Kingdom
Michele Morgan's Contact Details

Michele Morgan work email

Michele Morgan personal email

n/a
About Michele Morgan

A highly effective Customer Service executive and leader of people with a broad range of skills, extensive senior management experience and an exceptional record of increasing revenue, efficiency and profitability. People focused leader, passionate about the customer experience, building effective relationships and developing strong teams. Highly motivated, self-confident with excellent communication and influencing skills. Through 26 years of operational management experience has built and continually developed the following key skills;• Executive leader in Contact Centre delivery of 750+ seats• Experienced at operating at the senior executive level• Successful member and leader of teams• Extensive Operational Delivery and Customer Services consulting experience• In-depth knowledge and extensive experience of client management • Detailed knowledge of delivery at both the service and business level• Full P&L, multi-cultural/global service management experience• Successful manager/member of large operational teams• In-depth knowledge of outsourcing• Proven ability to find the correct business solution

Michele Morgan's Current Company Details
Self-employed

Self-Employed

Co-founder SM.MM-UK Ltd
Manchester, GB
Michele Morgan Work Experience Details
  • Self-Employed
    Co-Founder Sm.Mm-Uk Ltd
    Self-Employed
    Manchester, Gb
  • Johnson Controls
    Customer Service Director
    Johnson Controls Jan 2013 - Oct 2023
    View
  • Agilisys
    Customer Service Director
    Agilisys Aug 2011 - Jul 2012
    Multiple Uk Sites
    Senior executive level with responsibility for the operational delivery of Customer Service capability for all Agilisys Public and Private sector clients. Budgetary responsibility of ~£19m per year and managerial responsibility for a UK wide organisation of over 500 staff. Additional responsibility for the definition, agreement at board level and deployment of the Agilisys Customer Service strategy Including delivery of operational efficiencies and service transformation including channel… Show more Senior executive level with responsibility for the operational delivery of Customer Service capability for all Agilisys Public and Private sector clients. Budgetary responsibility of ~£19m per year and managerial responsibility for a UK wide organisation of over 500 staff. Additional responsibility for the definition, agreement at board level and deployment of the Agilisys Customer Service strategy Including delivery of operational efficiencies and service transformation including channel migration and technology exploitation Show less
  • Office Depot
    Head Of Customer Service Operations, Uk And Ireland
    Office Depot Nov 2007 - Aug 2011
    Accountable for Sales and Service centres across five in-house and two outsourced sites. Full budgetary responsibility for over £20m per year and leadership accountability for an organisation of over 750 staff. Additional responsibility for the shaping and deployment of the Customer Service strategy to drive revenue, efficiencies and improve the Customer Experience.
    View
  • Barclaycard
    Customer Service Manager
    Barclaycard 2004 - 2007
    Responsible for the management of 10 team managers and 3 Service Delivery managers within a 750+FTE site covering 24 hour service operation and Training and Recruitment teams.
  • O2 Uk (A Telefónica Company)
    Customer Services Manager
    O2 Uk (A Telefónica Company) 2001 - 2004
    View

Michele Morgan Skills

Customer Experience Contact Centers Crm B2b Bpo Budgets Business Transformation Call Centers Change Management Customer Retention Customer Service Leadership Management Offshoring Operations Management Outsourcing Strategy Team Leadership Training

Michele Morgan Education Details

  • Fulwood High School
    Fulwood High School

Frequently Asked Questions about Michele Morgan

What company does Michele Morgan work for?

Michele Morgan works for Self-Employed

What is Michele Morgan's role at the current company?

Michele Morgan's current role is Co-founder SM.MM-UK Ltd.

What is Michele Morgan's email address?

Michele Morgan's email address is mi****@****jci.com

What schools did Michele Morgan attend?

Michele Morgan attended Fulwood High School.

What skills is Michele Morgan known for?

Michele Morgan has skills like Customer Experience, Contact Centers, Crm, B2b, Bpo, Budgets, Business Transformation, Call Centers, Change Management, Customer Retention, Customer Service, Leadership.

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