• Works with Commercial Leads & Finance Team to provide monthly forecasts and client billing actuals for the Tax Solutions business area under Network & Regulatory Compliance• Analyze client data on a weekly & monthly basis for accuracy to assist the Development/BizOps Teams in product development & building views within the Tableau platform which provides feedback to the Commercial Lead/Leadership Team for client engagement & revenue growth opportunities• Maintains time management and project tracking system for Tax Solutions globally (client creation, reports, forecasting)• Works with Global Invoicing and Customer Success Teams on client invoicing concerning issues/requests/rebills• Tax Solutions escalation point of contact for the Accounting Teams (Order Management, Accounts Receivable, Accounts Payable & Contract Management)• Contract Management for all Tax Solutions clients including collaboration with the global Sales Team in booking contracts in Salesforce• Facility Manager for the Andover, MA office location acting as central internal administrative & external Vendor point of contact• Assists Network Administrative Team with monthly Logical (network) & Physical (Office) access reports as part of monthly audit process• Assists local Management Team in New Hire and Employee Onboarding process• Maintains local Intranet page for Andover Office• Point of contact & requestor of internal Purchase Orders

• Works with Commercial Leads & Finance Team to provide monthly forecasts and client billing actuals for the Tax Solutions business area under Network & Regulatory Compliance• Analyze client data on a weekly & monthly basis for accuracy to assist the Development/BizOps Teams in product development & building views within the Tableau platform which provides feedback to the Commercial Lead/Leadership Team for client engagement & revenue growth opportunities• Maintains time management and project tracking system for Tax Solutions globally (client creation, reports, forecasting)• Works with Global Invoicing and Customer Success Teams on client invoicing concerning issues/requests/rebills• Tax Solutions escalation point of contact for the Accounting Teams (Order Management, Accounts Receivable, Accounts Payable & Contract Management)• Contract Management for all Tax Solutions clients including collaboration with the global Sales Team in booking contracts in Salesforce• Facility Manager for the Andover, MA office location acting as central internal administrative & external Vendor point of contact• Assists Network Administrative Team with monthly Logical (network) & Physical (Office) access reports as part of monthly audit process• Assists local Management Team in New Hire and Employee Onboarding process• Maintains local Intranet page for Andover Office• Point of contact & requestor of internal Purchase Orders

• Work directly with and provided daily support to the COO including scheduling, organization, handling/responding to calls, expenses, and all administrative tasks• Created/maintained org charts, interview packets, employee roster, service date reminders, performance appraisal forms, seating/spare key master lists/charts and employee handbooks• Acted as liaison with law firm handling immigration matters for the office, set up meetings between management and firm, worked directly with employees for form accuracy, printed/ filed/processed all paperwork• Work with executive staff as well as law firm/accounting firm as part of audit process• Scheduled local/international travel arrangements for colleagues via various websites/agencies, including hotel accommodations and car service• Conducted phone interviews with candidates for open job positions, partnered with temp agencies to coordinate interviews with candidates, managed candidate resume filing system• Entered payroll on behalf of executives/colleagues, pulled payroll reports• Interacted with building contacts including maintenance/cleaning personnel, furniture vendors, delivery service companies/couriers, opened real estate work order tickets• Maintained/ordered office and kitchen supplies

• Operational: provided daily support for Division Manager and Regional Vice President for office support and expenses, expense reports, meeting scheduling, local/international travel arrangements and administrative support• Performance reporting: daily preparation and distribution of required sales performance reports and creation of additional reports/tracking materials to assist in visual communication of sales progress throughout division• Employee records: maintained and archived all employee-related documentation including payroll, attendance and other source documents regarding employee discipline• Employee satisfaction: functioned as conduit and resolver for all sales division employees regarding issues affecting sales performance; supported each individual in timely resolution of problems (commission correction, computer repairs, customer satisfaction claims, etc.)

• Supported Media Consultants and Sales Managers in everyday sales activity by maintaining a competent staff and creating a positive and organized work environment; resolved compensation issues• Responsible for payroll for 8 direct reports on staff, held weekly huddles with staff to drive productivity, offered further product knowledge, built a competent team by assessing individual training and coaching needs• Assigned/reassigned client accounts per market break, Pre-Press/Book Close process of Yellow Pages, communicated with various departments throughout company footprint in fact-checking accuracy of client advertising, identified and troubleshot restricted accounts

• Performed quality control and fulfillment of advertising client directory and dot-com/direct mail advertising within selling system, maintained Sarbanes-Oxley audit on all client accounts, worked one-on-one with major account executives on large client orders, worked with media consultants resolving and correcting queries in selling system• Fulfilled key role of investigating and challenging departmental claims from Customer Service• Filed/archived all documents

• Client interaction, answered telephone for sales office and worked with clients using effective communication skills, prepared and assembled client prep books (proofs/collateral/market facts); created presentations in PowerPoint, ran client-specific reports, facilitated billing breakdown• Quality control: proof-read and mailed client ad proofs, verified/corrected client data in the selling system, responded to sales notifiers/memos• Performed administrative duties as needed, inventoried upkeep of collateral file and library of yellow pages directories