Michele Oldham Email and Phone Number

Prior to working at ClearChoice, I was with Pacific Dental services as a Regional Front office Trainer and an Operations Manager at Davis Smiles Dentistry. As a Regional Trainer, I helped in developing Managers and Benefits coordinators through workshop facilitation, office visits and hosting formal meetings. My duties as an Operations Manager included being responsible for the financial viability of my office and managing all operational and HR responsibilities as well as Assisting in Associate Doctor development. I was in retail for 15 years and a manager for 12 years. As a General Manager I was responsible for developing the stores business strategy, customer engagement, daily operations, talent management, development, and recruiting. As a General Manager I was an above target performer having delivered positive sales comps, developed managers who have been promoted to higher levels within Gap Inc, and passed all operational audits. In my first year as a General Manager I was able to reduce shrink in half producing a significantly above target result. I was presented with an Exceed Award for driving top and bottom line sales, reducing shrink, increasing customer experience results, building a positive work environment and improving store visual presentation. In my current location I am most proud of my Customer Experience Survey results and holding the #1 spot in my market out of 21 stores for overall customer satisfaction. While I do have a true passion for customer service, I love the operational piece of the business and am very process driven. I enjoy training and am proud of my location producing a no bad debt result on the year in a world where credit card fraud is rapidly increasing. Training is the key! In upcoming years, I look forward to working for a company where I can grow and utilize all my skills to create the best work environment possible.