Michele Piscitelli Email & Phone Number

I'm an Application Data Analyst with 16 years of experience.Experienced and results-driven IT Specialist with a strong background in providing cutting-edge technology solutions to support business operations and enhance productivity. Committed to delivering top-notch technical expertise, strategic problem-solving, and effective communication to drive innovation and optimize IT infrastructure. Seeking an opportunity to contribute my skills and expertise to an organization that values excellence in technology.Key Competencies:1. **Technical Proficiency**: Profound knowledge of diverse IT systems, software, and hardware components. 2. **Troubleshooting and Problem-Solving**: Strong analytical skills with the capability to identify, diagnose, and resolve complex technical issues promptly, minimizing downtime and disruptions. 3. **Team Leadership**: Experienced in leading and mentoring IT teams, fostering a collaborative and innovative work environment, and driving continuous improvement. 4. **Vendor Management**: Skilled in negotiating and managing vendor relationships to secure cost-effective IT solutions and services. 5. **Communication Skills**: Excellent verbal and written communication skills, enabling effective communication with technical and non-technical stakeholders. Professional Experience:**IT Support Specialist** - Provided top-tier technical support to clients, resolving hardware and software issues promptly and maintaining a customer satisfaction rate of 95%.- Assisted in the planning and execution of IT projects, including system upgrades and migrations.- Contributed to the development of IT documentation and knowledge base, enhancing team efficiency.

Listed skills include Java, Testing, Pl/Sql, Unix Shell Scripting, and 32 others.

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  Università Degli Studi Di Cassino

  Telecomunication