Michele Smith Email & Phone Number

Salt Lake City, Utah, United States

Greater Salt Lake City Area

20+ years of software and systems testing experience. Effective leadership, interpersonal skills and ability to successfully communicate with Product Management, Sales Engineers, and Development. Experience with designing, implementing, and executing test strategies, monitoring software release progress, and managing employees. Able to manage multiple priorities under tight deadlines and release schedules. Daily tasks include proposing, implementing, and maintaining quality assurance improvements and policies to ensure a high level of quality in our code base upon release, as well as determining processes that use quality metrics to drive quality improvements.

American Fork, Utah

- Designed and executed test strategies- Applied various testing methodologies when testing test cases- Worked with Product Management, Sales Engineers, and Technical Support to resolve escalated customer issues- Defined functional specifications and design requirements with Development and Product Management for future releases- Managed the defect count on an ongoing basis and met with the Focus Team to escalate defects- Trained contractors and interns

Englewood, Colorado

- Performed integrated system testing on all new product releases- Replicated large volume of users (web and windows terminal server) and executed test cases using various automated test tools- Assisted with vision and design of corporate testing lab- Supervised and trained staff of 4- Worked with developers to debug and resolve defects- Published and drafted test results, troubleshooting guides, team test plan and process guides- Tested known issues and enhancements for Kernel/Core Tools team