Our Board decided to create an AC to act in an advisory capacity and assubject matter experts (SMEs) in the 16 critical infrastructure and keyresource (CI/KR) sectors.

 Manages day to day operations. Works closely with staff to implement various project assignments. Estimates numerous IT and administrative project hours for each stage of project. Ensure high quality and timely production of all deliverables Manage all meetings of the Foundation Serves as primary contact to ensure appropriate liaison is contacted. Oversees the work of all board members Monitors budget and cash flows Prepares and presents presentations to other key stakeholders. Organizes and delineates fundraising events  Reviews deliverables before presented to board of directors Recruits volunteers for different events Creates and maintains website and technical content.

Incident Management

 Develops trending reports and analyzes data Ensure incidents and problems are handled correctly Monitors, audits, and reports incidents Creates and maintains standard operating procedures material Manages an Incident Coordination Line for issues Produces and distributes Daily, Weekly, Monthly and ad hoc reports as requested Positively confirms hand-offs between in-scope and out-of-scope support organizations Promotes proper operational use of Incident Management process throughout the organization Assist in the preparation of technical material, preparation of management presentations and material in support of meetings minutes, agendas, and compilation of briefings

 Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements, Business Requirements Document, iii Use Cases, GUI, Screen and Interface designs Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow Develop requirements specifications according to standard templates, using natural language Attend daily scrums Monitor Google analytics and create web trends reports Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs Act as a liaison between the business units, technology teams and support teams Analyze data Create data dictionaries, metadata, and user friendly names. Complete some ETL work in Informatica and SQL Create mock ups and Prototypes Software/website testing Writing test cases Regression testing Parse code to insure correct syntax and structure. Create reports in Analytics.

-Leverage strong research and technical writing skills by assisting the Center of InformationTechnology (CIT) staff in the development of communication techniques to provide the NIH community with the knowledge on a variety of network and telecommunications service affecting events. -Utilize incident management techniques to assist incident managers achieve a superior level of support in order to restore service quickly and efficiently. -Create and distribute CIT Support Meeting Agenda, attend meetings and record minutes. -Also create Operations Report for meeting conduct by division managers. -Continuously enable the relationship building process between Incident Managers, Service Providers, Developers, NIH users and the NIH Service Desk. -Assist with the creation and maintenance of a web-enabled database for tracking utility activities that may affect network, cable, or telecommunications devices which require prior impact assessments. -Prepared document incidents using an electronic ticketing (Remedy) and tracking database to oversee and monitor service disruptions. -Aid incident managers in developing comprehensive incident time lines in order to chair incident review sessions aimed at permanently resolving service disruptions that occur on a variety of networks and system applications. -Monitor critical networks using a monitoring dashboard tool in order to assist the Network Operations Center in detecting and addressing network outages to keep service disruptions to a minimum. -Write HTML to provide the Service desk with up to date information on problem managements. Monitor incoming Remedy tickets to create a front message to alleviate call volume. -Set up phone bridges for maintenance's or large scale problems. -Create problem case summaries, incident reviews and problem analysis reports. -Develop and update processes and procedures documentation essential for the successful.