Michele Steiner Email & Phone Number

St Paul, Minnesota, United States

United States

- Project and change managed internal technology migrations, post-acquisition impacting ~1500 associates, while maintaining a seamless customer experience - Project manager involved in multiple deployment projects to bring brands and teams together to adopt the same process (previously each brand had their own process). Some of the changes resulted in five figure cost savings/week.- Implemented Pilot in the call center to improve customer service response for technology issues, reducing call hold time by 25% and agent satisfaction by 50%. A permanent team of associates focused on technology-only issues was approved, based on the pilot outcome.

Lead training and deployment projectsWorked on training curriculum and assets for the launch of three new products and replatform of technology platform for Agency distribution, approximately 45,000 learners. Change management practices incorporated throughout, as the impact was significant.

- Create and deliver ongoing email campaigns to 30,000+ agents in multiple distributions- Develop strategy to increase readership and engagement, resulting in efficiencies and customer-centristic changes- Develop self-guided online learning modules using Adobe Captivate and Brainshark - Pilot and test new communication strategies, resulting in higher satisfaction among readers- Use of many tools, such as Sharepoint, Vignette, Dreamweaver, Photoshop, Publisher, and more, resulting in strong technical ability

St. Paul, Mn

- Managed 100+ pages of MetLife Auto & Home content on MetLife.com; streamlining redundancy and improving search engine optimization- Managed projects for a variety of system enhancements, resulting in system enhancements that met user preferences- Created training and communication materials for Web-based software, reaching over 30,000 agents- Delivered classroom and web-based training courses with a 4.8 satisfaction rating on a 5.0 scale

- Developed marketing plans and materials for three of four major program areas- Developed and maintained website content, engaging with success stories while meeting technical objectives- Coordinated volunteers, including the delivery of the major holiday campaign, for thousands of children- Coordinated events and cause-related projects resulting in $100,000+ in revenue each year-Liaison to the executive group during organizational merger

- Wrote grants for funding from United Ways throughout Minnesota and Western Wisconsin, resulting in $1M+ in funding - Wrote grants to various grant making organizations, using the MN Common Grant Form, as well as organization guidelines, resulting in funding for diversity initiatives, arts for at-risk youth, and more- Managed internal United Way campaign for employees, increasing contributions each year- Managed children's choir, doubling membership

- Secured and maintained employment for developmentally disabled adults in community-based settings- Managed job club activities, helping clients build soft and job skills

Certificate, Organization Development

Master'S Level Certificate In Business Communications

Ba, Sociology