Michele Sutton Email & Phone Number

St. Louis, Mo, Us

Opelika, Alabama, United States

Montgomery, Alabama

St Louis, Missouri, United States

Key Achievements• Organize workflow, delegate tasks, monitor employee, productivity, ensuring adherence to company’s policies, standards and regulations• Liaise and negotiate with suppliers, manufacturers, retailers and consumers• Keep track of quality, quantity, stock levels, delivery times, transport costs and maintain 100% efficiency• Work directly with sales to make sure all orders are processed and delivered to customers in a timely manner• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans• Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for usersCore Responsibilities• Track all P&L expenses and do monthly reporting• Maintain metrics and analyze data to assess performance and implement improvements• Evaluate suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency

Greater St. Louis Area

*Customer Service*Reviewing of Contracts*Subcontractor Contracts*Subcontractor and Customer Setup in ERP System*AIA billing and Lien Waiver processing*Dispatching of Technical Personnel*Scheduling of Install Projects*Analyze the market in order to identify new growth opportunities •Provide administrative support to sales and marketing teams •Coordinate and monitor staff in performing daily activities •Handle, maintain and update customer and financial databases •Provide logistic support to administrative staff •Organize and maintain effective filing systems •Delegate responsibility to suitable employees •Identify personnel needs within the branch •Create and develop training programs for all new employees •Attend meetings and be in charge of the agenda and meeting minutes •Establish and execute staff communications•Participate at conferences and other social events •Ensure compliance with the company's policies, standards and regulations>Currently pursuing my CAPM certification

Bismarck, North Dakota Area

Receiving equipment , customer service, tracking outbound shipments, inventory control

Hazen, Nd

Payroll and Accounting, Customer Service, Accounts Payable and Recievable, Training and Hiring of all Employees

St.Cloud,Mn

 Acted as the voice of Electrolux customers; obtained and reported all positive/negative feedback from customers and conducted rigorous follow-up to ensure every customer felt heard and valued Maintained close working relationships with customers, processed new/existing orders, assisted Production on product builds, ensured all orders were filled/shipped, and tracked all SOTs, DOTs, and LOTs Served as an Inventory Specialist, managed inventory replenishment to ensure adequate stock at all times and closely collaborated with Transportation on determining carrier capacity and in choosing new carriers

Springfield, Tn

 First ever Lowe’s Flow Agent; assumed authority over area Lowe’s sales orders, logistics and customer handling, acted as primary liaison between Lowe’s and Electrolux to ensure a smooth, seamless flow of products and good relations Contributed expertise as an Inventory Specialist, ensured high demand items were always in-stock and rapidly replenished low stock to avoid any outages, which led to higher instances of customer satisfaction and loyalty Increased orders plant-wide by 200%+, assisted Production on product builds, ensured all orders were filled/shipped, and tracked all SOTs, DOTs, and LOTs