Michele Webbe Email & Phone Number

United States

United States

Independently perform Claim Data entries utilizing systems such as VISA, Global Work Allocator (GWA), Lexis Nexus.• Review, Investigate and make independent decisions to finalize daily Prepaid Debit Card Claims using multiple systems and tools; and respond to claim-related inquiries received from other departments.• Process applicable debits &/or credits to customer's accounts using internal BOFA & VISA system.• Execute daily chargebacks to avoid losses to customer and financial institutions with an average of $5K in recoveries monthly.• Review & Analyze Reject Reports to determine if transactions required permanent or provisional credit to ensure bank compliance.• Manage several assigned special reports that involved aged fraud & non-fraud claims that required remediation and generated manual letters to ensure compliance.• Accomplish all assigned time-sensitive fraud & non fraud claims timely and within compliance.

United States

• Made final independent decisions on submitted fraud & non fraud claims in a fast-paced environment with small marginal number of errors.• Identified fraud patterns & conducted investigations to determine fraudulent/suspicious activities.• Reviewed affidavits & customer account activity to detect patterns of fraudulent financial activity to mitigate risk, losses and determine if reporting of Suspicious Activity or Elder Financial Abuse is deemed necessary.• Successfully recovered funds using hold harmless documents exceeding $100,000 from other financial institutions.• Effectively handled Identity theft cases by analyzing account activity involving potential account takeover or impersonation using resources such as Fast Data & Equifax; to support a case conclusion.• Collaborated with related departments & banks regarding the receipt of subpoenas and coordinate law enforcement information for further investigation if needed.• Quick ability to detect process gaps in the banking procedures that may pose risk to the institution, employees and customer or non-customer.