Michele Brooks Email & Phone Number

United States

Cary, Nc

Implemented new carrier management and TMS solutionsResolved software issues and fielded technical questions from clientsTrained new customers on system functionalityEvaluated customer business processes, needs, and pain pointsIdentified, recreated and authored test plans for system defectsFacilitated increased response times to customers for client services teamPerformed functional and regression testing prior to product releasesMapped data and wrote scripts to load carrier data Documented carrier management implementation processesWorked with customers to adhere to best practices philosophies

Redwood City, Ca

Revamped implementation process resulting in faster, more successful implementationsLead implementations and managed stakeholder relationshipsMaintained excellence in key project deliverablesMonitored and limited project scopes and encouraged adherence to best practicesDeveloped and enacted improved project plans Conducted project status meetings to facilitate communication throughout teamCultivated day to day client relationshipsConveyed project status updates to internal and external executive management teamsCoordinated implementation of new ETL software and data warehousing solutionAnalyzed customer needs, quoted and proposed software enhancements Boosted sales revenue and customer interaction by creating new email and marketing campaigns

Sunrise, Fl

Maintained and supported high volume ERP systemSuccessfully automated processes for daily maintenance and monthly reporting needsMonitored and assembled day to day system, and network maintenance.Fostered relationships with software vendors and end-usersAudited current and mapped new ETL processesDeveloped custom programs and custom queries using proprietary scripting language