Michele Gillis Email & Phone Number

Montreal, Quebec, Canada

Respond to (and convert) conversations/tickets opened via chat, messaging, voice and email channels. First line of support in triaging any issues that occur relating to booking and guest experience. Key operational support to the booking, hotel and f&b operations.

Managed B2C ecommerce business for software & electronics reseller. Responsible for leading the site strategy and managing the ecommerce team.- Developed plan for website redesign to improve brand messaging, engage new users, and improve conversion. Managed full project lifecycle: strategy, design, development, testing, and implementation. - Managed all technical and marketing aspects of itfactory.ca, which operated on the Magento platform and supported over 4,000 product skus.- Designed and coded all transactional and marketing emails.- Developed and implemented marketing strategy which included email, PPC, social and SEO.- Analyzed site performance and initiated improvements, including technical projects, and creative changes.- Oversaw creative direction for all web, email and social content.- Onboarded new development team to support site optimization efforts.

Montreal, Qc

Coordinating and organizing meetings, conference calls and building maintenance activities. Responding to basic client and general inquiries. Assisting with filing, database systems and attendance records. Creating expense account reports. Entering and processing data, purchase orders, invoices, and requests.

Formatting and typing letters, memos and faxes. Formatting, typing and collating tax forms (CDA, rollovers, etc.) Providing lawyer information by email/phone. Coding and entering accounts payable. Preparing bank deposits and client billing. Formatting financial statements and collating personal and corporate tax returns. Coordinating group responsible for organizing and preparing personal income tax returns for final presentation to the client (2013 tax season).

Responsible for training new hires on in-house procedures and workflows. Inside Sales. Client billing, processing financial transactions and inputting accounts receivable. Liaising with offsite IT to resolve system issues.

Preparing the heritage house for weekly tours. Animating a historical tour of the heritage house. Updating database of artifacts. Various researching projects online and in local historical archives. Creating promotional material for events. Promoting the organization by providing information at local events.

Full Stack Web Development Certification, Computer Software Engineering

Bachelor Of Arts (B.A.), Linguistics

Aec, Audio Recording Technology