Michele Malter Email & Phone Number

New Orleans, Louisiana, United States

New Orleans, Louisiana, United States

• Supplier support analyst for the eRNDC e-commerce platform
• Manage our SNOW assignment queue and escalate requests and issues as neededo Provision of internal and external userso Instruct users on supplier portal navigation and functionalityo Research product change requests.
• Conduct training sessions with internal and external users and continuous maintenance of reference materials
• Verify product accuracy from multiple data source integrations
• Identify application gaps and propose opportunities for improvement; engage with the design team on new workflows

New Orleans, Louisiana, United States

• Regional change agent providing training and continuous hypercare support in adherence to corporate incentives and compensation
• Participated in sales performance plan design, administration, and management of planning process with internal and external stakeholders
• Collaborated with the QA team to define detailed test scenarios for systematic testing
• Thoroughly tested sales performance application design against expected results and identified gaps in functionality
• Developed educational programs and engaged corporate business teams, local sales leaders as well as end users

Greater New Orleans Area

• As a key project resource, I supported the successful completion of project initiatives related to RNDC's Business Intelligence applications by participating in the development, maintenance, and implementation of.
• Project-focused, involving requirements analysis, testing, implementation, coordination with market leadership, training, communication, and hypercare of various user interface systems
• Successfully implemented company-wide customer classification analysis, including the development of dossier reporting and continuous training support
• Collaborated with project members to validate corporate incentive application and accompanying reporting, compiled reporting documentation, and executed training curriculum
• Coordinated enhancement testing and communication of various user interface systems
• Provided support to internal users and resolved issues with BI proprietary applications

Greater New Orleans Area

• Extracted data from the ERP system into a database to analyze the sales, which allowed us to measure customers, vendors, and products to enhance business performance and profitability
• Formulated daily, monthly, and quarterly reporting to enhance the decision-making of staff members
• Continuous review of pricing and contracts to increase gross profit in 8 stores across LA and TX

Greater New Orleans Area

• Compiled and analyzed market, customer, and internal company sales data to evaluate performance and sales strategies for business units in LA, TX and OK
• Designed and implemented reporting solutions to manage the business and make effective decisions
• Provided ongoing analytical reports to sales teams and business units detailing results compared to assigned sales objectivesMicrostrategy Web/Desktop power user

Greater New Orleans Area

• Provided data management support to the State through the analysis and reporting of sales volume, profitability, pricing/program effectiveness, market penetration, and account management
• Responsible for the collection, analysis, and conversion of financial/marketing data into information used for annual business plans, business models for decision-making, and distribution performance
• Implemented vendor fiscal and program goals in company systems and provided reports detailing the measurement of results compared to assigned sales objectivesDimensional Insight’s Pro Diver Business Intelligence power.

Greater New Orleans Area

• AS400 data entry of pricing and supplier recovery
• Communicated pricing to the branch, chain and sales departments
• Maintained all recovery systems for supplier bill backs

Bachelor Of Science (B.S.), Business Administration And Management, General

Bachelor Of Science (B.S.), Business Administration And Management, General