Associate Director, Us Commercial Learning
Reported to Director of US Commercial Learning. Responsible for developing short and long-term learning strategies, tactical plans, and resources to effectively support onboarding, knowledge and skill development, and ongoing training for sales and account manager teams to engage competently and confidently with stakeholders while exceeding key performance indicators. Accountable for coaching and developing two Senior Training Managers and mentoring new hires within learning team. Selected accomplishments include: • Formulated strategy, development, and implementation of new hire, ongoing, and advanced training utilizing learning needs analysis, collaborating with leadership and key stakeholders, evaluating results and refining needs to align with sales strategy and key performance imperatives. Resulted in a 2021 Business Impact Survey rating of 95.08% exceeding business goal of 80%. • Created cross-therapeutic area curriculums in account management, reimbursement, and strategic account planning in response to learning needs analysis and leadership input. Identified potential existing resources and designed innovative learning solutions for each of the identified curriculums. This approach resulted in a consistent training approach in skill and knowledge development scalable across roles and therapeutic areas. • Identified opportunities to enhance communication and field leadership training. Collaborated with operational leads to create coordinated communication strategy with associated resources and developed a solution-oriented learning strategy which included a creating a field coaching guide, coordinating compliance training, and designing a leadership presentation.
