Michele Perrone

Michele Perrone Email and Phone Number

IT Manager | IT Service Manager | IT Major Incident & Problem Manager | IT Delivery Manager | IT Solution Specialist | IT Service Desk manager @ Timeware
assago, lombardy, italy
Michele Perrone's Location
Milan, Lombardy, Italy, Italy
Michele Perrone's Contact Details

Michele Perrone personal email

About Michele Perrone

I am passionate:-• about my customer, self-motivated and tenacious in delivering services that goes beyond business expectations.• in developing, supporting and executing transformational business plans.My talents:-• equipped with a pragmatic commercial acumen to identify technological, infrastructure and security orientated solutions.• effective project management skills with strong technical and product awareness to deliver strategic solutions that organically enhance service and transform business operations. • a change champion backed by fruitful negotiation and problem-solving skills, expertly manages the streamlining and merger of processes further to centralisation of IT and procurement.• well-versed in creating,developing and leading multifaceted teams within large organisations.• a proficient relationship management with a creative and authentic leadership style which lends itself well to leadership team, third parties and stakeholders.• Solid reputation for service delivery and customer-centric attitude

Michele Perrone's Current Company Details
Timeware

Timeware

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IT Manager | IT Service Manager | IT Major Incident & Problem Manager | IT Delivery Manager | IT Solution Specialist | IT Service Desk manager
assago, lombardy, italy
Website:
timeware.it
Employees:
76
Michele Perrone Work Experience Details
  • Timeware
    Service Desk Business Development Manager
    Timeware Mar 2023 - Present
    Milan, Lombardy, Italy
    Responsible for leading Service Desk operations and development further to commercial improvement and support
  • Rs Components
    Tecnology Service Manager Southern Europe
    Rs Components Dec 2020 - Feb 2022
    Responsible for leading and supporting information technology teams to ensure optimal performance of IT systems and ultimate client satisfaction• Regional lead, working closely with Country Managers and any relevant stakeholders to capture business needs and facilitate improved IT services.• Role in influencing decision around strategic projects• Ensure IT production services for offices and warehouses• Infosec advocate and technology evangelist within the region• Develops, maintains and improve relationships with any relevant third parties with focus on technology, support, regulatory and security needs
  • Rs Components
    Southern Europe Engineering Lead
    Rs Components May 2019 - Dec 2020
    Responsible for managing a team of Engineers across multiple EMEA locations. These Engineers are responsible for the 24 x 7 support of all IT infrastructure further to third parties leading.• Manage key IT activities and strategic initiatives within the region, such as office moves and any relevant changes.• instrumental in achieving overall cost reduction and service improvement• leading role in ensuring compliance with Group Policies,Infosec,GDPR,H&S for the markets within the geographical boundaries
  • Rs Components
    Global It Incident Support Manager
    Rs Components Sep 2010 - May 2019
    • Responsible for restoring normal state of IT service operations as quickly as possible to minimize the adverse impact on global business operations. • Provide global support for all elements underpinning Group business systems, including server and network infrastructure on a 24/7/365 basis, and work very closely with strategic partners to ensure that high levels of service are maintained for our customers and business impact is minimised.A key element of the role is to work closely and communicate with key stakeholders.Key Achievements· Improved incident and problem management processes.· Led problem management forums and demonstrably improved IT stability.- Dramatically reduced monthly major incident count, problems and percentage of incidents caused by changes
  • Rs Components
    Senior System Administrator, Senior Sytem Engineer, Lead Engineer
    Rs Components Jan 1998 - Oct 2010
    Active involvement into local and global projects:-• IT Strategic evolution• SAP implementation• Sites relocation• Outsourcing• Global Technology Refresh
  • Rs Components
    It Consultant
    Rs Components Jun 1996 - Dec 1997
    IT Consultant mainly focussed on Client/Server X86 Systems Admin and network
  • Tecnes Milano Srl
    It Consultant
    Tecnes Milano Srl Oct 1995 - Jun 1996
    Hardware refresh coordinator - Olivetti customerTechnology Refresh - Comit (Bank)Networking - Basile Sistemi
  • Dws Service - Owner
    Web Developer,Webmaster
    Dws Service - Owner Sep 1991 - Sep 1995
    BBS,Databanks,Corporate Websites etc

Michele Perrone Skills

Management Networking Hardware E Commerce Itil Active Directory Sales System Administration Vmware Change Management Prince2 Microsoft Exchange It Service Management Technical Support Troubleshooting Windows Server

Michele Perrone Education Details

Frequently Asked Questions about Michele Perrone

What company does Michele Perrone work for?

Michele Perrone works for Timeware

What is Michele Perrone's role at the current company?

Michele Perrone's current role is IT Manager | IT Service Manager | IT Major Incident & Problem Manager | IT Delivery Manager | IT Solution Specialist | IT Service Desk manager.

What is Michele Perrone's email address?

Michele Perrone's email address is mi****@****hoo.com

What schools did Michele Perrone attend?

Michele Perrone attended Sda Bocconi.

What are some of Michele Perrone's interests?

Michele Perrone has interest in Science And Technology, Social Services, Environment, Economic Empowerment.

What skills is Michele Perrone known for?

Michele Perrone has skills like Management, Networking, Hardware, E Commerce, Itil, Active Directory, Sales, System Administration, Vmware, Change Management, Prince2, Microsoft Exchange.

Who are Michele Perrone's colleagues?

Michele Perrone's colleagues are Gabriele Lorusso, Marina Cremonesi, Marco Brunetta, Raffaele Aiello, Daniele Magnaghi, Ridge Vincent Bautro Alviso, Silvia Messina.

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