Michele Perrone Email & Phone Number

Milan, Lombardy, Italy

Responsible for leading Service Desk operations and development further to commercial improvement and support

Responsible for leading and supporting information technology teams to ensure optimal performance of IT systems and ultimate client satisfaction• Regional lead, working closely with Country Managers and any relevant stakeholders to capture business needs and facilitate improved IT services.• Role in influencing decision around strategic projects• Ensure IT production services for offices and warehouses• Infosec advocate and technology evangelist within the region• Develops, maintains and improve relationships with any relevant third parties with focus on technology, support, regulatory and security needs

Responsible for managing a team of Engineers across multiple EMEA locations. These Engineers are responsible for the 24 x 7 support of all IT infrastructure further to third parties leading.• Manage key IT activities and strategic initiatives within the region, such as office moves and any relevant changes.• instrumental in achieving overall cost reduction and service improvement• leading role in ensuring compliance with Group Policies,Infosec,GDPR,H&S for the markets within the geographical boundaries

• Responsible for restoring normal state of IT service operations as quickly as possible to minimize the adverse impact on global business operations. • Provide global support for all elements underpinning Group business systems, including server and network infrastructure on a 24/7/365 basis, and work very closely with strategic partners to ensure that high levels of service are maintained for our customers and business impact is minimised.A key element of the role is to work closely and communicate with key stakeholders.Key Achievements· Improved incident and problem management processes.· Led problem management forums and demonstrably improved IT stability.- Dramatically reduced monthly major incident count, problems and percentage of incidents caused by changes

Active involvement into local and global projects:-• IT Strategic evolution• SAP implementation• Sites relocation• Outsourcing• Global Technology Refresh

IT Consultant mainly focussed on Client/Server X86 Systems Admin and network

Hardware refresh coordinator - Olivetti customerTechnology Refresh - Comit (Bank)Networking - Basile Sistemi

BBS,Databanks,Corporate Websites etc