Michele Espinoza Email & Phone Number

San Antonio, Texas, United States

Owner, Writer, Blogger, Editor, Spiritual Coach ▪ Build brand with Social Media Presence. Website brand ~Encourage~ Overcome~ Survive~ Let go of Fear! ~~~ Live~Laugh~ Forgive~ Love <3~Website for everyday encouragement at www.permanentlyexposed.com. ▪ Design and create website using WordPress with Soho theme design. ▪ Customize logo, layouts, graphics, videos, music, designs using various mobile/desktop applications for website content. ▪ Build network of potential followers using social media such as Twitter, Google Plus, Facebook, YouTube Channel 82,656 views, 248 Videos, LinkedIn, and Instagram. Currently, 344+ articles/issues produced, over 34,695 views, 14,792+ visitors, followers; followers gained on the daily. Significantly increased website traffic through a key role in website redesign focused on improved usability and search engine optimization. Conducted analysis on blog’s effectiveness using Google Analytics tool, SEO and delivered analytics. ▪ Monitor of day/hr views for marketing purposes, monitor of popular clicks per hashtags and categories; to give the audience more of what they want. ▪ Create posts and all content for current website. ▪ Responded to blog comments and reader emails plus focused on social media activity to ensure reader interaction ▪ Guest Speaker discussing past blogs for inspirational, motivational and or religious retreats or conferences given to small groups-larger groups containing approximately 100 people.

San Antonio, Texas Area

Clerical & technical work of routine difficulty processing the required forms & doc necessary to effectuate a HAP Contract between clients, owners, & SAHA. Display excellent organizational skills, time management & PC skills; good written/verbal communications - able to keep regular & clear communication with peers, management & program participants. Manages caseload & performs specialized function in conducting interviews with clients accept & review forms for accuracy; determines family's eligibility; establishes portion of the rent; informs & applies rules & regulations of the Programs, and completes internal processing of forms. Receives approved inspection reports, prepares & mails contracts to owner for signature; maintains a sus file of contracts mailed to owners & ensures contracts are received within time. Ensures new admissions & annual recertification's are processed on time. Responds to inquiries from owners, clients, SAHA personnel & the public in order to answer questions re: housing, or refers inquiries. Prepares investigations related to program fraud /abuse that is received. Mail out notification of proposed terms, maintains sus file and closes out accounts. Generates request for payments, adjustments or overpayments to owners and participants. Prepare file for billing portability. Prepares amendments to existing contracts to reflect changes in family composition or income. Maintains and creates landlord database. Processes changes of ownership. Performs review of housing assistance & utility assistance payments pending payment processing. Performs QC on application packages for completeness & accuracy, corrects if necessary. Maintains a working knowledge of policies & procedures as established by HUD and/or SAHA. Manages client's file integrity in accordance with privacy & confidentiality laws & regulations. Make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities.

San Antonio, Texas Area

 Confers with owners of industrial or commercial establishment to determine training needs. Organizes, develops and creates training materials, such as outlines, text, and handouts, for trainings.  Trains employees on company procedures and orientation of company policy.  In charge of broad array of training activities for company employees at every level. Assess the effectiveness of delivered training programs and determine what additional training might be necessary in the future for employees. Develop meetings and seminars to obtain information useful to train staff and to inform management of training programs and goals.  Discuss important company issues with employees covering a broad range of important topics such as… Workplace Sexual Harassment, Employees working with diverse groups of individuals, Work related stress issues, Customer Service Trainings, Communication Skills, Time Management, Reliability Training, and numerous other topics that arise in the workplace Records and writes reports to monitor and evaluate training activities and program effectiveness.  Monitors training costs to ensure budget is not exceeded, and prepares budget report to justify expenditures.  Refers trainees with social problems to appropriate service agency.

San Antonio, Texas Area

 Visits clients' homes to assess risk to children for abuse/neglect, plan for child safety, and strengthen families so they can function without CPS intervention.  Responds quickly in a crisis situations.  Discusses issues with families related to income, money management, and personal relationships that they will probably consider personal and private.  Discusses matters of human sexuality and sexual exploitation of children in a direct and objective manner.  Interacts objectively with “caretakers” who have abused and/or neglected children in their care.  Encounters clients who are angry and/or scared.  Works as part of a team, which involves helping with crisis situations relating to other caseworkers’ assignments as well as following the directions of the courts and agency.  Helps identify resources and community supports available to the family.  Educates clients to change previous behavior that led to child abuse and/or neglect and empower clients to identify ways to make those changes.  Is willing to remove a child from a dangerous situation.  Spends about 40% of time documenting casework activity.  Works under constant time pressure created by the nature and volume of the cases, prioritize efforts, and work flexible work hours.  Maintains a balance of objectivity and empathic understanding in dealing with families living in stressful and crisis situations.  Learns about cultures and lifestyles different from their own and understands how to determine child safety and well-being within that context.

Plano, Texas

 Greet and assist parents and children entering facility while ensuring security procedures are properly followed including identification badges and visitor log.  Manage heavy phone volume.  Maintain regular & inter-office mail, and faxes.  Manage the ordering and distribution of office supplies. Oversee vending and copying services.  Perform general administrative duties such as filing and copying.  Describe school programs, organize, advise on program selections, and provide literature.  Prepare and process registration and withdraw forms as well as maintain all student changes and ensure proper documentation and protocol.  Oversee collection of tuition and other cash.

San Antonio, Texas Area

 Provide prompt, empathetic, appropriate, and efficient policy and claims service to members.  Learn insurance coverage’s, contracts, obtain LRA/Adjuster license for state of Texas.While employed at USAA I received six "ECHO" awards for being knowledgeable, patient, an asset to the team, great attitude, professional, and a positive influence for the company; including the "Presidential Compliment Award" which was presented to me on May 1, 2000 for providing exceptional customer service.• February 14, 2000 received the Eccho Award at USAA for being helpful, knowledgeable, very patient, and an asset to USAA.• March 19, 2000 received a 2nd Eccho Award at USAA for being knowledgeable, courteous, and displaying a great attitude.• March 29, 2000 received a 3rd Eccho Award at USAA after USAA received a letter from a retired Lt Col from the US air force. The individual wrote I was the one who took care of his policy (auto) and he was very appreciative as I was professional, competent, and displayed a service attitude that speaks volumes for USAA.• April 17, 2000 I received my 4th Eccho Award after only being on the floor since January my manager was amazed and impressed.• May 1, 2000 I received my 5th Eccho Award along with the Presidential Compliment Award, which is an exclusive award given by the President of USAA for providing exceptional customer service; this award was given to me during a ceremony.

San Antonio, Texas Area

 Conduct investigations pertaining to welfare fraud commencing from field investigations through prosecution via the Office of Inspector General.  Field Examiner (home visits) Student investigations (i.e., verification of attendance, and registration information.)  Case preparation to case completion.  Research and problem solving skills

San Antonio, Texas Area

 Four years experience secretarial/office duties including data entry, typing, and heavy phone volume. Other duties include public relation—preparing flyers, radio advertising, maintaining inventory, planning weekly venue events. Word Processing and Customer Service for Scratch Nightclub and Reflex Nightclub.

San Antonio, Texas Area

 Assist high school students that have been diagnosed with special needs. Help student depending on the students’ specific individualized needs. Assist in transporting students via bus to school scheduled field trips. Assist students with participation in the Special Olympics. Work with students who have been diagnosed with mental retardation, autism, auditory impairments, orthopedic impairments, Deaf-Blindness, Speech Impairments, Learning Disabilities, Emotional Disturbances, and students with Multiple Disabilities.

Bachelors Of Arts In Psychology, Psychology

Bachelor Of Science (Bs), Psychology