Michele Scholl Email & Phone Number

Auburn, Alabama, United States

Auburn, Alabama Area

Holiday Inn Express & Suites Auburn And Holiday Inn Express & Suites Opelika, Al

Kansas City, Missouri Area

Little Rock, Arkansas

Liaised heavily with Director of Sales & Marketing in addressing all housing, registration, and service needs of diverse groups, including conventions, sports groups, wedding and reunions, developing reputation for individualized client attention and top-tier service. Guided 4 FT staff and 12 PT staff in executing events, offering crucial insights and solving time-sensitive issues. Executed targeted outreach meetings with potential clients, highlighting event and meeting planning services such as attendance stimulation mailings and email blasts, housing, registration, registrar services, and collateral material/brochures during actual event. Oversaw arrangements for registrar/concierge/welcome booth services, including hiring, training, and monitoring registrars. Recognized for successfully positioning Housing, Registration & Convention Services towards long-term growth. • Stressed “above and beyond” approach to convention services, successfully differentiating Little Rock Convention & Visitors Bureau from competition.

Indianapolis, Indiana Area

Spurred growth as GM of multiple properties including Holiday Inns located in Fishers, IN and Plainfield, IN as well as Comfort Inn & Suites located in Indianapolis, IN, executing property conversions, managing pre-openings, strengthening revenue management and establishing customer focus. Excelled in training and mentoring in-house staff. Introduced policies and procedures geared towards attainment of both short and long-range strategic targets. Solicited and utilized guest feedback towards operational improvements. Noted for ability to rapidly adjust to changing industry needs and consistently surpass profitability expectations. Key Accomplishments:• Delivered major revenue gains as GM of both full service and limited service hotels spanning IHG, Hilton, Choice Hotels, Ramada and Best Western brands, building/training high-performance teams, analyzing rate structures and P&L statements, and executing initiatives resulting in rapid growth. • Specialized in managing property conversions, pre-opening activities, and sales/revenue management.

Indianapolis, Indiana Area

Offered outstanding operational leadership of hotel and introduced guest-centric policies and procedures, resulting in #2 ranking in Guest Satisfaction for all Holiday Inn Express branches in State of Indiana. Hired, trained and mentored staff. Controlled budget and identified significant cost efficiencies. Collaborated with hotel leadership on major initiatives and displayed strategic vision.

Indianapolis, Indiana Area

Applied turnaround management expertise towards multi-million dollar renovation and conversion of suite-type hotel, guiding staff in increasing occupancy, ADR and RevPar enabling attainment of GOP for first time in 5 years. Balanced multiple priorities and consistently offered innovative solutions to business challenges.

Normal, Illinois

Recognized as General Manager of the Year 1995 and 1996 for setting records in both hotel and chain-wide occupancy. Worked closely with in-house staff to deliver singular client experiences. Promoted from Front Desk Manager and Assistant General Manager as a result of outstanding contributions.