Michele Simpson Email & Phone Number

Atlanta, Georgia, United States

I travel to clients home that are in need of organizing various areas of their home by designing to meet their needs. I measure their space and design cabinetry with all other options, inventory the order and then council the client prior to closing the sale. My job gives me great pleasure in how much my clients are pleased with my designs and I would like to continue to do on the side.

United States

Merchandising, Operations, Customer Service and Human ResourcesDevelop creative plans to increase store salesManage store expense control and payroll to optimize businessFocus staff on Loss Prevention prioritiesEnsure every customer has a positive shopping experienceRecruit, train, develop and manage a large team of Associates and Assistant ManagersProvide individual development for Assistant Managers to ensure their ability to be promotedAll operations that were involved in the stores business

Greater Atlanta Area

Merchandising, Operations, Customer Service and Human ResourcesDevelop creative plans to increase store salesManage store expense control and payroll to optimize businessFocus staff on Loss Prevention prioritiesEnsure every customer has a positive shopping experienceRecruit, train, develop and manage a large team of Associates and Assistant ManagersProvide individual development for Assistant Managers to ensure their ability to be promoted

Greater Atlanta Area

•Direct the management team in Facility operations and communicating with both management and hourly Associates about Facility operations, merchandising, and Company direction.•Drive sales in the Facility•Drive the financial performance of the Facility•Ensure compliance with Company policies and procedures•Initiate, direct, and participate in community outreach programs, and encourages and supports Associates and managers in serving as good members of the community, including establishing and maintaining relationships with key individuals or groups in the community as the representative for the Company, presenting the Company's perspective to various external organizations following the Company's media guidelines, and championing Company-sponsored programs, events, and sustainability efforts to Associates, Customers, and the local community in order to emphasize the Facility as part of the community.•Model, enforce, and provide direction and guidance to hourly Associates and managers on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.•Provide supervision and development opportunities for management and hourly Associates in the Facility•Uphold the Company's Open Door Policy

Greater Atlanta Area

I closed my boutique (brick and mortar) located near the inner city of Atlanta in 2013.Planned and implemented all fixture lay out for merchandise display.Participated in children and pet events, fashion shows and sponsor various projects.Coordinated and maintained all relationships with vendors about the product planning for the boutique.

Georgia, Alabama, Tennessee, And Panhandle

Internal promotion from a Store Manager for 1 ½ years to a District Manager in Training in 6 months and then to a District Management in position for 6 1/2 years.Successful leadership over (11) stores, volume level $60 Million, with consistent sales increases year-on-year by analyzing daily, weekly and monthly business results.Managed up to (21) stores between: Tennessee, Alabama, Georgia and the Panhandle.Promoted 42% of internal management team, by building high performance teams, by recruiting, developing, coaching, retention and succession planning of top talent. Opened 15 new store locations in Georgia, Tennessee and Alabama. Executed all company merchandising and operational standards were met by positioning the stores strategically, analyzing business metrics (sizing, customer service, markdowns and hard tagging). Also, performing root cause analysis to maximize productivity to exceed the company objectives.Achieved district business metrics and objectives for comparative sales at 104%, contribution 17.07% vs. 14.94% and shrink 1.28% vs. 1.67%, by establishing clear communication, compelling vision for the team that inspired empowerment to meet and exceed the company objectives.Delivered exceptional customer service standards in all stores that improved repeat customers ratio and increased the sales budget by $1.7 Million.Worked closely with corporate business partners to capitalize on business opportunities on various projects: low volume merchandising, new store manual, management responsibility changes, effective scheduling and many others. The results of these programs improved the stores productivity, control of payroll, better floor coverage, store cleanliness, customer service and sales increase.