Michele Volpe, Rmcp® Email & Phone Number

United States

United States

Columbia, Maryland

Columbia, Maryland

Maximize the utilization of people based on their skills, experience and career development goals while meeting the needs of clients and achieving business objectives. Serve as a centralized point of coordination and planning for the scheduling of employees to specific client engagement projects. Streamline the project staffing process by eliminating time spent on "one-off" staffing conversations and requests. Closely partner with Client Engagement Leaders and Capability and Practice Leaders, helping to maximize overall business profitability by providing transparency to resource utilization, including discrepancies between resources requested and actual time billed.

Provided executive level administrative support to the Chief Technology Officer, Vice President and Directors of the EITG Division. Coordinated with various staff for operational support activities; served as liaison between departments and external vendors/clients in the resolution of day-to-day administrative and operational problems. Scheduled and coordinated meetings, interviews, appointments, events and other similar activities, including travel and lodging arrangements. Screened potential employment candidates, onboarded and facilitated training for new employees.

Provided professional staffing solutions to the architectural, construction and engineering communities. Related to prospective employees in a confident and encouraging manner. Selected top level candidates, artfully presenting their skills and abilities to clients in need of qualified team members. Built trusted relationships with candidates and clients, ensuring the best possible match between the two. Worked with candidates individually, offering counsel on the best methods of interviewing and resume preparation.

Acted as Customer Service Ambassador, providing exceptional first point service to clients, both in person and over the phone. Performed all administrative duties as required by the Branch Vice President, supporting a staff of more than 30 agents.

Coordinated overall training for three divisions (8 branches) of commercial landscape company, totaling 400 employees. Developed new and maintained existing training programs based on industry standards; classes included OSHA Safety Training, Field Certification, New Hire Orientation, Basic Skills Training and Management Development. Contracted with training facilitators based on program content and cost. Determined appropriate and cost effective locations for training; organized food, materials, facilitators, etc. Worked with HR Director to determine annual budget needs and find ways to work within budget restrictions.

Provided administrative support and performed all administrative functions for the Training Department, including gathering information for reporting, communicating data to all management levels, coordinating class needs, scheduling training sessions, etc.Worked with HR and Training Managers to register candidates for the AMT (Associate Modular Training) program. Maintained weekly schedules for all candidates to ensure store visits by HR and Training Managers, as well as District Managers and Regional Vice Presidents. Worked with Management Trainees throughout their training program. Answered miscellaneous questions, maintained weekly schedules for store visits, scheduled evaluations, etc. Coordinated and administered annual scholarship program totaling $60,000 per year. Collected more than 400 applications per year, assessing points based on published criteria and presented top candidates for selection. Coordinated and administered Tuition Reimbursement Program for store operations and administrative associates. This program provided approximately $100,000 in reimbursements annually to associates wishing to pursue their undergraduate or graduate degree on a part time basis while working full time for the company.