Michele Ziobro Email & Phone Number

Liberty Corner, New Jersey

Liberty Corner, New Jersey

Harrison, New Jersey

• Responsible for renewing, upselling, and engaging current and new season ticket holders
• Manages a book of business of hundreds of accounts worth over $300,000
• Plans member events, solves in-game issues, and develops long-term relationships for added revenue gains
• Targets 30 outbound efforts daily through phone calls, emails and other forms of communication to current, new and potential clients
• Track all client communication and sales campaigns in Microsoft Dynamics CRM system
• Game Day Staff Manager in charge of training, scheduling, and hiring for on-site events through the Guest Services department

Harrison, New Jersey

• Provides the highest level of customer service to all fans in attendance on match-days
• Assists with in-match promotions including sponsored activations, distribution of season ticket holder perks and game-day giveaways

Greater New York City Area

• Managed and resolved conflicts of guest concerns within the USTA Billie Jean King National Tennis Center
• Directly oversaw guests and VIPs seated in the luxury suits at Arthur Ashe Stadium
• Provided on-the-job training, coaching, and development to Guest Services staff
• Supervised all Guest Services staff to ensure employees follow policies and procedures during the US Open Tennis Championships

• Managed the Facebook and Instagram accounts for the following profiles: Jersey Shore inMotion, Central Jersey inMotion, and North Jersey inMotion with a total following of over 130,000 fans
• Connected more than 200 locally owned businesses with nearby residents and visitors of their community
• Designed digital content and updated business profiles on the following websites: JerseyShoreinMotion.com, CentralJerseyinMotion.com, and NorthJerseyinMotion.com
• Grew the social media following by an average of 1,000 new followers each month while also achieving a monthly Instagram reach of over 40,000 unique accounts
• Created daily Facebook Ads and recorded Facebook Analytics and Instagram Insights
• Designed digital content and updated business profiles through CRM systems anddata input for all platforms

East Rutherford, New Jersey

• Oversees the completion of tasks and ensures they are done promptly and efficiently to prepare for an average attendance of 78,000 fans
• Directly engages with thousands of fans primarily in the Commissioners Club, MetLife 50 Club and the Toyota Club by supervising activities such as a prize wheel, caricature creator and DJ
• Provides full operational support at all home games exclusively in VIP areas and special suit sections to develop the NY Jets fanbase

Poughkeepsie, New York

• Helped administer preseason camp, team practices, and all games by setting up drills, arranging the field and fixing equipment for an average roster of 110 athletes
• Captured, produced and logged all practice and game footage onto Hudl.com for the Red Foxes
• Trained all new members of the support staff in the areas of operations and equipment repair

Gold Coast, Australia

Wrote numerous media releases for the nonprofit which were shared online and in the local newspaper regarding their current and future sustainability events. Remodeled the nonprofit’s social media profiles to increase engagement.Writing sample can be viewed here: http://www.climatewave.com/2016-eco-challenge-makes-waves-gold-coast/

Bachelor Of Arts - Ba, Communication

Double concentrations in Sports Communication and Adversiting with double minors in Psychology and Global Studies

Student Exchange Program

Studied abroad for a semester at Griffith University in Gold Coast, Australia

High School

Activities and Societies: National Art Honors Society, Cultural Communications Club, Broadcasting Club, Skills USA

High School

Activities and Societies: Field Hockey, Basketball and Captain of Varsity Track and Field