Michell Richardson Email & Phone Number

Philadelphia, Pa, Us

Nashville, Tennessee, Us

Lead Analyst on our Value Based Payment team, managing daily administrative assignments, triaging issues, and creating knowledgebase.Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.Work with developers and QA teammates to research issues/requests reported by the business usersProvide root cause and workaround to assist users to continue their operations.Write reusable queries and SQL scripts for testing purposes and production support analysis.

Denver, Co, Us

Personal assistant to Broker/Owner of ReMax.Maintains over 300 property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises.Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals.Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.Contracts with tenants by negotiating leases and collecting security deposit.Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and snow removal servicesMaintains building systems by contracting for maintenance services and supervising repairs.Secures property by contracting with security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies.Enforces occupancy policies and procedures by confronting violators.Prepares reports by collecting, analyzing, and summarizing data and trends.Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Wayne, Pennsylvania, Us

Utilized the fully automated customizable Audio Care communication suite of application modules daily for the government, healthcare agencies-hospitals, and clinics. Executed Level -1 technical and customer service support for healthcare IT issues via phone & email. Provided timely and accurate reporting of customer issues with use of Approach ticketing system.Proactively advised the customer of status updates on open issues.

Fort Washington, Pennsylvania, Us

Lead a team of analysts on a short-term data migration ahead of the projected 1-month schedule. Developed and analyzed a strategy to manage this project to reach the client's goals.Provided daily reports to director on progress, projections and outlook. Executed Level-1 desktop support to approximately 900 users to migrate their domain.

Austin, Texas, Us

Delivered proactive Support Services to customers on a daily basis. Diagnosed, analyzed, and resolved customer issues with diagnostic tools and skills. Isolated route cause to prevent problems from reoccurring; ensured information was captured in our service request tools. Trained peers on (ODM) Oracle Diagnostics Methodology and knowledge base processes to ensure customers would be able to self serve their issues; should they occur reoccur. Worked with development and operations to resolve issues that required back end attention.

Austin, Texas, Us