Michelle Ackerman Email & Phone Number

Pittsboro, In

• Effectively communicates with our clients by phone, email, or in person to: offer resolutions, discuss invoices and payments, to schedule service calls, and to process orders in an expedient manner• Demonstrates computer proficiency resulting in the ability to trouble shoot with colleagues and help with the transition of one of the companies to a new ownero Creating new customer accounts and editing current customer information to ensure that the database is properly maintainedo Handling the delivery call ins, service calls, and installation scheduling to invoicing the customers for all the services we provideo Sending out monthly statements, processing autopay payments and entering in the ACH payments • Provides a welcoming atmosphere for staff, customers, and our manufacturerso Loading customer’s orders that they purchase on site• Prepare and sort mail and process payments for deposit• Managed the upkeep of the workspace including weekly cleaning to scheduling routine and emergency maintenance appointments

Carmel, In

• Educates new members about their membership through providing excellent customer service to enable them to get the most benefits out of their timeshare ownership.• Demonstrates computer proficiency by troubleshooting log-in issues for members and assisting them to navigate the website after portal-ing over from a sister company’s website. • Provides assistance to members to plan upcoming travel both within the U.S. and worldwide. RCI Awards:Notable New Hire Award in Top Service (February 2018- March 2018)Notable New Hire Award in Top Sales (March 2018- July 2018, September 2018)Outbound Award in Top Sales (August 2018)Top Guide in Outbound (April 2018- July 2018)Top Guide for 3rd Quarter in Outbound

Indianapolis, Indiana Area

• Effectively communicates with our clients by phone, email, or in person to: offer resolutions, discuss invoices and payments, to schedule annual and emergency appointments, and to process orders in an expedient manner• Demonstrates computer proficiency resulting in the ability to troubleshoot with other Administrative Assistants in our software programso Creating new customer accounts and editing current customer information to ensure that the database is properly maintainedo Handling the ordering process of equipment or booths from processing the purchase orders to creating the requisitions and sending off the documentation for invoicing the customers. • Maintains a running inventory for entire office staff• Provides a welcoming atmosphere for staff, customers, and our manufacturers• Prepare and sort mail and shipments to be picked up and shipped out to our customers and manufacturers as needed and place in staff workspaces• Actively opens and closes the office on a daily basis• Managed the upkeep of the workspace including weekly cleaning to scheduling routine and emergency maintenance appointments. • Ran team meetings to improve efficiency.• Reorganized entire office including filing systems• Maintained a working set of spreadsheets of repairs, communications from customers, and when appointments needed to be rescheduled to ensure better customer service and satisfaction overall.

Indianapolis

Indianapolis, Indiana Area

• Teach prayer classes to a diverse array of students of varying ages and abilities• Implemented and organized age appropriate, hands-on activities that encouraged active student participation, involvement, and team work• Fostered student leadership and organizing social events, conversation tables, and cultural events• Maintained an orderly, peaceful, and positive learning environment• Applied disciplinary measures when necessary• Incorporated cultural and historical components into the curriculum to diversify and expand learning material

Master Of Arts (M.A.), Hebrew And Semitic Studies (Hebrew Literature With A Focus In Modern Hebrew)

Bachelor Of Arts (B.A.), Anthropology

Activities and Societies: Member of Sigma Alpha Lambda (Academic Honor Society) Selected to attend NETA program (Modern Hebrew educators'.