Michelle Bramski Email & Phone Number

Clark, New Jersey, US

• Business point of contact for more than half of Enporion’s customer base and led efforts for supplier enablement, integration projects, as well as customer and operational support on a daily basis.
• Developed various online training modules using Camtasia software.
• Created and maintained transaction reports using in-house billing system for all clients as well as for internal auditing purposes.
• Managed system issue escalations using a bug tracker and delegated issues between management and the operations team.
• Collected product feedback from clients to help improve the product to further achieve customer satisfaction.

• Provided “on call” phone and email customer support to over 300 vendor customers on various applications and projects such as Order Manager, Procurement, eRFx, eAuction, and Catalog Manager.
• Maintenance included password resets, registration and training of companies and users, upkeep and organization of database spreadsheets, and document retrieval through our internal servers (XML and EDI documents).
• Provided assistance for QA regarding identifying system bugs, created system enhancements, and entered tickets through a Mantis Software Application.

• Assistant to the director of the USF Research Foundation.
• Processed grant checks and invoices, and maintained Excel logs for updating and organizing incoming/outgoing invoices.
• Processed and faxed purchases orders as well as bank interest statements using the BANNER program.
• Produced monthly reporting to upper management.