Michelle Bramski Email & Phone Number

Clark, New Jersey, Us

• Business point of contact for more than half of Enporion’s customer base and led efforts for supplier enablement, integration projects, as well as customer and operational support on a daily basis. • Developed various online training modules using Camtasia software. • Created and maintained transaction reports using in-house billing system for all clients as well as for internal auditing purposes. • Managed system issue escalations using a bug tracker and delegated issues between management and the operations team.• Collected product feedback from clients to help improve the product to further achieve customer satisfaction.

• Provided “on call” phone and email customer support to over 300 vendor customers on various applications and projects such as Order Manager, Procurement, eRFx, eAuction, and Catalog Manager. • Maintenance included password resets, registration and training of companies and users, upkeep and organization of database spreadsheets, and document retrieval through our internal servers (XML and EDI documents). • Provided assistance for QA regarding identifying system bugs, created system enhancements, and entered tickets through a Mantis Software Application.

• Assistant to the director of the USF Research Foundation. • Processed grant checks and invoices, and maintained Excel logs for updating and organizing incoming/outgoing invoices. • Processed and faxed purchases orders as well as bank interest statements using the BANNER program. • Produced monthly reporting to upper management.