Michelle Burrows Email & Phone Number

Hastings District, Hawke’S Bay, New Zealand

Hastings, Hawke’S Bay, New Zealand

Facilitating remote trainings up to 20 people and providing real-time support to new learners as they start in their role.Planning, developing and delivering group and one on one coaching sessionsDeveloping and adapting training materials to suit remote facilitationPlanning my own work schedule and liaising with Workforce Management to organise training and embedding session times• Keeping up to date on changes in products, services and processes and updating resources to reflect the changes as appropriate.Working with team leaders to help them understand technical product information so they can deal with customer complaints effectivelyProviding feedback to leaders to identify learning gaps and liaising with them to develop a training plan for identified learning gaps

Hastings, Hawke’S Bay, New Zealand

Providing Inbound phone based customer service Supporting and education CSR's taking inbound calls from customers

Palmerston North City, Wanganui-Manawatu, New Zealand

Processing Student Loan and Allowance applications, including sensitive applications.

Palmerston North City, Wanganui-Manawatu, New Zealand

Individual, couples and group counselling. Community based organisation Working from a solution focused philosophy to recognise client’s strengths and support them to use these strengths to achieve their goals.

Palmerston North City, Wanganui-Manawatu, New Zealand

Fixed term contractIndividual Counselling for UCOL studentsShort term counselling (up to 5 sessions a year). Networking with these internal and external services as required. Dealing with crisis or emergency situations when a student presents in distress and/or are experiencing suicidal ideation. Working with International Student Support and Disability Support services to support students in their academic success.

Palmerston North City, Wanganui-Manawatu, New Zealand

A two year counselling placement position that met the requirements of the Professional Development paper’s in the Master of Counselling programme. Experience working with clients from a variety of cultures, who presented with a variety of issues. Involved in team planning meetings and weekly discussion meetings to ensure business and team goals were being meet. Co-facilitating group workshops.

Wellington Region, New Zealand

Master'S Degree, Counselling

Certificate In Financial Services, Level 5, Banking

4908 Assessor Workshop (Nsn 134398625), Assessor Of Nz Cert In Financial Services, Level 5 (Banking)

Certificate In Mauri Ora

Bachelor'S Degree, Psychology