Michelle Barker Email & Phone Number

Stockholm, Stockholm County, Sweden

• Represented global controlling in the rollout of new initiatives by clarifying the business data requirements and validating that the solution met the business’ need. A project with significant impact was when I acted as the key point of contact between Engineering and Business in the migration of Logistical Data from H&M’s Azure based platform to the new Google Cloud Platform.• Built and maintained several dashboards used by Global controlling leveraging Excel, PowerBi and SQL.• Built tools in excel and PowerBi to Quality assure Logistical data for H&M’s Global operations while also supporting the users by proactively sharing knowledge through SharePoint and Microsoft Teams.

Stockholm, Stockholm County, Sweden

• Analysed KPIs for teams within UK Service Delivery using BI tools. • Preformed deep dives into a targeted problem space by leveraging customer surveys, product performance data, qualitative analysis, and company best practices. • In line with OKR glidepaths I developed solutions which could be implemented at minimal disruption to internal teams. An area I took action to improve was Fraud where there was a loss of business value, significant cost, and high reputational and compliance risk.

Stockholm, Stockholm County, Sweden

• Used data to identify highly dissatisfied customers and conducted root cause analysis using Splunk.• Highlighted the voice of the customer with internal stakeholders by reporting recurring complaint drivers and significantly poor customer experiences. • I was also able visit a vendor site not meeting KPIs, to evaluate staff behaviours and implement best practices.

Stockholm, Stockholm County, Sweden

Shared my love of mathematics through teaching.I chose the Montessori teaching style because it encourages students to be active and creative participants while also building confidence and key cognitive skills.

Witbank Area, South Africa

• Championed the use of a system to better analyse and track KPIs, providing insight into customer behaviour.• Improved Client retention by monitoring KPIs and proactively communicating with necessary stakeholders. • Ensured that data and reports were compliant to internal controls and submitted for external audits.

23 Or Tambo, Modelpark, Witbank

Successfully sold a property as a Real Estate Sales Agent. I used the knowledge of agent activities to improve administrative systems reporting in my next role.

314 The Hillside Street, Lynnwood, Pretoria

• Implemented a system that leveraged Google Productivity suits to manage associate registrations and reporting.• Onboarded new franchisees including ongoing training for associates on the SAP CRM software. • Comfortably presented structured and engaging courses to senior managers.

Bachelor Of Commerce - Bcom, Management Studies, 4Th Year

Activities and Societies: UCT hockey club umpire coordinator, UCT hockey umpire, Western Province Hockey Union umpire, Intermediate.

Matric, Mathematics, Biology, Physics & Chemistry, Computer Application Technology, English And Afrikaans

Activities and Societies: Sound and Light technician and Captain (2009-2012), Deputy Head Girl (2012), Girls 1st team hockey (2010-2012).