Manage all aspects of lighting projects including restaurants, hospitality and high end retail projects.Coordinate project design and generate submittals for clients. Generate quotations. Facilitate client engagement, product purchasing, budgeting, installation and logistics for approved projects. Manage periodic technical and non-technical challenges that arise throughout the course of a project. Communicate and coordinate regularly with all stakeholders including but not limited to property managers, building owners, building engineers and staff, subcontractors, manufacturers, and vendors

• Liaison between internal and external customers to maintain organization, communication, customer satisfaction, and to identify and define requirements, scope, and objective• Analyze customer provided specs for correctness and viability; providing data on status of projects, requirements, clarifying issues and ensuring appropriate support for their successful completion• Build and maintain customer relationships; providing quick and accurate pricing, lead times, finish samples, drawings for approvals, cut sheets and cross overs• Maintain high level of product knowledge; answering technical questions and sourcing product quickly• Process customer orders with accuracy in HAL and Excel including purchase orders, following-up on back orders and tracking information• Responsible for organizing Excel order tracking to verify, analyze and update information in tracker• Coordinate RAGs between customer and manufacturer for traceability of returned product and credits• Assist with light accounting duties such as processing credit cards, creating/sending final invoices, payment follow-up, applying customer payments to invoices, and checking customer credit as needed• Led a team to analyze internal processes making recommendations new forms, procedures or policy changes to work more efficiently

• Organized and attended the MD&M West trade show; prepared the booth, promotional materials, samples, and brochures• Performed internal audits; DNV certified to complete Internal QMS audits• Created and implemented both the Hearing Conservation and Hazard Communication Programs• Created and maintained social media accounts for marketing• Assisted in executing bot A/R and A/P• Reconciled orders using QuickBooks; creating and receiving customer orders, creating purchase orders, receiving inventory, scheduling shipping for finished goods, invoicing customers and arranging deliveries• Organized and scheduled the release of Kan Ban items• Maintained the company’s Business System by reviewing and updating information as needed• Assisted sales staff with quoting. Ordering, credit checks, and customer care• Member of the Safety Committee promoting workplace safety and involvement• Provided customer services and assisted with company sales

Anticipated guest needs with excellent customer service.Managed a steady mind while in a fast paced environment by staying organized.Excellent verbal communication skills to ensure that guests needs surpassed their expectations.Worked exceptionally well with other team members to maximize quality customer service.Extremely knowledgeable of the menu and all of the JT's offerings.

Start as a host and worked up to management.Maintained excellent customer service by listening to customer concerns and following through with solutions. Created team building exercises with promotional contests to improve staff morale and interaction. Tracked weekly inventory levels to maintain company necessities.Produced employee schedules based on company needs and employee availability.