Michelle Clarke Email and Phone Number
Michelle Clarke work email
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Michelle Clarke personal email
I am a highly motivated and professional Global Director with strong personal values which I have used throughout my career. I am a versatile, reliable individual with over 36 years experience in the leasing & customer service industry . Change management and process efficiencies has always been at the core of all of my roles and I constantly demonstrate I have the ability to drive change whilst tackling resistance and negativity through listening to concerns, displaying empathy and providing evidence as to the benefits the changes can bring. I am recognised for my ability to identify opportunities and for improvement and then implement them.I have a wealth of experience in areas such as direct and indirect people management, client relationships, project service delivery and leading teams to implement new innovative products or services through to successful completion. I am a tenacious individual who is not easily deterred or distracted from the objectives in hand. I have a ‘can do’ approach and am always looking for ways of improving working practices whilst meeting challenges head on along the way. Key accomplishments include setting up clients in Finland, Nordics, Czech Republic and Switzerland through to successful delivery of scope of services. More recent projects include the set up and leading SWAT teams to establish recovery and audit plans for clients at risk.Working closely with cross functional team such as legal, compliance, sales and account mgrs means i have a wealth of knowledge and experience. Specialties: Extensive pan European & APAC experience in mature & emerging marketsHighly experienced change management delivery (internal & external clients) Management and direction of multiple projects, within the confines of the project cost and timelines Process re-engineering (owner for the last 10 years of our best practice EMEA operational processes)Finding solutions to challenges Managing a successful cross functional team spread across Europe spanning 24 markets
Fleet Logistics
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- fleetlogistics.com
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Group Director Of International Implementation, Quality And AuditFleet LogisticsBirmingham, Gb
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Group Director Of International Implementation, Quality & AuditFleet Logistics Jan 2013 - PresentGlobalI manage a cross functional team across Europe to successfully integrate new clients into our local markets .Member of Operational Board Strategic Team to drive initiatives, process improvements, and strategy within the organisation. Work closely with our International Legal team to ensure compliance and consistency with processes and data requirementsResponsible for best practice processes, and identifying optimum ways of working as our systems and service offering develops. -
European Implementation ManagerVolkswagen Financial Services Apr 2012 - Jan 2013 -
European Implementation, Consulting & Global Reporting DirectorFleet Logistics Apr 2011 - Apr 2012Fleet Logistics InternationalManaaging a Pan European team to implement multi clients on a european platform utilising effective change management, best practise approach.Driviing the development of a global reporting platform to encompass worlwide fleet data providing optimal TCO transparency.
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European Implementation ManagerFleet Logistics International Jul 2004 - Apr 2011Bringing new appointed clients into the Fleet Logistics team ensuring well documented and robust polices, procesess and data are in place.Overall project management of the implementation process including the appointment and integration of new suppliers
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Project Leader - Business Competency CentreMasterlease Jul 2002 - Jul 2004Responsible for customer relationships, products and services, and all relevant personnel.• Seconded into a European project team to work alongside external IT suppliers in Belgium on site to identify best solution for an integrated European IT platform• Created a ‘proof of concept’ model to present to the board for consideration for integration• Made recommendations to the board based on findings of proof of concept.
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Implementation And Audit Manager – Customer Service CentreMasterlease Apr 1997 - Jul 2002• Created a robust documented process in order to successfully implement new clients into the organisation.• Introduced process flows to ensure cross functional understanding within the organisation which led to the roll out of a company wide process model• Involved with the development and implementation of an employee car ownership to key blue chip clients.• Within 6 years implemented in excess of 60 accounts and have been involved within the process of the winning of new business… Show more • Created a robust documented process in order to successfully implement new clients into the organisation.• Introduced process flows to ensure cross functional understanding within the organisation which led to the roll out of a company wide process model• Involved with the development and implementation of an employee car ownership to key blue chip clients.• Within 6 years implemented in excess of 60 accounts and have been involved within the process of the winning of new business and conversion from multi to sole supply.• Involved within the integration of an acquisition into the business without affecting customer service delivery. Show less
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Customer Service Manager – OutsourcingMasterlease 1994 - 1997•Involved in the concept of outsourcing which is the complete management of company cars. Initiated and managed the first team responsible for delivering an outsourced service. •Identified the need for a consistent approach to the implementation of new accounts in order to deliver consistent and excellent customer service.
Michelle Clarke Skills
Michelle Clarke Education Details
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Hodge Hill Girls School
Frequently Asked Questions about Michelle Clarke
What company does Michelle Clarke work for?
Michelle Clarke works for Fleet Logistics
What is Michelle Clarke's role at the current company?
Michelle Clarke's current role is Group Director of International Implementation, Quality and Audit.
What is Michelle Clarke's email address?
Michelle Clarke's email address is mi****@****ics.com
What schools did Michelle Clarke attend?
Michelle Clarke attended Hodge Hill Girls School.
What are some of Michelle Clarke's interests?
Michelle Clarke has interest in Travelling, Walking, Theatre, Reading.
What skills is Michelle Clarke known for?
Michelle Clarke has skills like Change Management, Automotive, Outsourcing, Management, Vehicles, Business Process, New Business Development, Automobile, Customer Satisfaction, Fleet Management, Cross Functional Team Leadership, Sales Process.
Who are Michelle Clarke's colleagues?
Michelle Clarke's colleagues are Facundo Conte, Phil Reeves, Patrícia Mendes, Marco Paterlini, Daniel Baur, Mateusz Lenart, Karthik S.
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Michelle Clarke
Communications Training, Coaching And Consultancy Services For Businesses And EntrepreneursLondon -
Michelle Clarke
Company Director & School Principal At The Destiny School Of Dance Ltd. In Memory Of My Precious Angel, Destiny Jade Clarke. Over 35+ Years Dance Experience In The Industry.Wolverhampton -
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