• Spearheaded the design, development and deployment of a sustainability-focused mobile and web e-commerce application from concept to launch.• Collaborated with a 10-member offshore development team, managing timelines, budgets and resource allocation using Agile methodologies.• Engaged stakeholders including governments, NGOs, financial institutions and third-party suppliers for regular updates and feedback.• Created user stories, acceptance criteria and product backlogs… Show more • Spearheaded the design, development and deployment of a sustainability-focused mobile and web e-commerce application from concept to launch.• Collaborated with a 10-member offshore development team, managing timelines, budgets and resource allocation using Agile methodologies.• Engaged stakeholders including governments, NGOs, financial institutions and third-party suppliers for regular updates and feedback.• Created user stories, acceptance criteria and product backlogs, prioritising features based on customer needs and market trends.• Conducted risk assessments and developed mitigation strategies to address challenges.• Managed the structure and development of data assets, marketing, advertising, logistics and payment services within the TOQQA app. Show less

Assist and advise APEC Business Advisory Council members and APEC member governments and regulators on policy and regulatory reforms required to enable better economic, financial and social outcomes for MSMEs, addressing the need to increase MSME participation in regional trade and commerce opportunities and the role of digital transformation of MSMEs in sustainability outcomes. The work recognises that many MSMEs around the world are women owned and managed and addresses additional barriers to… Show more Assist and advise APEC Business Advisory Council members and APEC member governments and regulators on policy and regulatory reforms required to enable better economic, financial and social outcomes for MSMEs, addressing the need to increase MSME participation in regional trade and commerce opportunities and the role of digital transformation of MSMEs in sustainability outcomes. The work recognises that many MSMEs around the world are women owned and managed and addresses additional barriers to sustainability women-owned enterprises face.From 2019-2021, Project Manager to define and launch a pilot mobile app, managing cross-functional global teams across all project phases from inception to closure• Directed a multi-national market research project across 21 economies, navigating complex logistics and stakeholder dynamics.• Prepared policy guidelines to the 21 APEC economies on digital inclusion leveraging the pilot findings• Provided weekly reports to the Executive Sponsor and monthly reports to ABAC taskforce committee members. Show less

• Led the insourcing and reshoring of shared services operations, enhancing control and improving quality and efficiency during the Lion Dairy and Drinks merger.• Led service improvement initiatives using McKinsey 7S framework, driving quality and consistency in service delivery.• Defined KPIs and implemented a robust reporting strategy with advanced dashboards and visualisation tools.• Led the end-to-end procurement digital transformation and SaaS technology implementation using… Show more • Led the insourcing and reshoring of shared services operations, enhancing control and improving quality and efficiency during the Lion Dairy and Drinks merger.• Led service improvement initiatives using McKinsey 7S framework, driving quality and consistency in service delivery.• Defined KPIs and implemented a robust reporting strategy with advanced dashboards and visualisation tools.• Led the end-to-end procurement digital transformation and SaaS technology implementation using PRINCE2 /Agile methods, integrating into Infor M3/SAP ERPs.• Executed a new data strategy, including extensive data clean-up, driving informed decision-making and operational improvements.• Operating model redesign and improved procurement processes.• Managed complex multi-vendor contracts, ensuring program was delivered within tight timelines and budgets.• Implemented a risk management framework, conducting assessments and mitigations to ensure project continuity. Show less

Co-Chair of 150+ member network of central banks, commercial and development banks, technology firms, investment firms and NGOs serving 300m+ consumers across Asia, focussed on increasing the access to formal financial services for the vast numbers of people across Asia who remain excluded from the formal financial system.

• Directed multiple concurrent cross-country programs, achieving impactful outcomes through coordination and management, including development programs with the World Bank, ADB and UN Capital Development Fund.• Chaired the Asia Pacific Financial Inclusion Forum for APEC, leading initiatives to promote inclusive financial practices and policies.• Established new organisational entities, including an investment and a digital solutions company, delivering economic development… Show more • Directed multiple concurrent cross-country programs, achieving impactful outcomes through coordination and management, including development programs with the World Bank, ADB and UN Capital Development Fund.• Chaired the Asia Pacific Financial Inclusion Forum for APEC, leading initiatives to promote inclusive financial practices and policies.• Established new organisational entities, including an investment and a digital solutions company, delivering economic development solutions.• Engaged with stakeholders from governments, multilateral organisations (World Bank, UN, ADB, IMF), local NGOs, and the private sector.• Provided monthly written reports to the Board and conducted quarterly Board meetings on progress, risks, fundraising and budget. Show less

In addition to my full-time employment, worked in an ongoing collaboration with the University of Sydney School of Business as part of an initiative to drive tighter integration between the university and business sectors

• Led the Reform Program post-wages underpayment crisis, defining program scope and requirements and using various PM methodologies based on the different projects’ needs.• Implemented workforce management technology (Kronos) across 630+ locations, integrating with SAP.• Established an internal investigations unit and a Business Assurance Function to manage corporate risk and assurance.• Defined and implemented a new payroll operating model, reducing future risks.• Implemented a… Show more • Led the Reform Program post-wages underpayment crisis, defining program scope and requirements and using various PM methodologies based on the different projects’ needs.• Implemented workforce management technology (Kronos) across 630+ locations, integrating with SAP.• Established an internal investigations unit and a Business Assurance Function to manage corporate risk and assurance.• Defined and implemented a new payroll operating model, reducing future risks.• Implemented a data analytics solution for continuous operational controls and risk monitoring.• Provided weekly reports to the Steering Committee and managed the external communications to the oversight bodies (including FairWork Australia, Fels Panel, Deloitte Secretariat) Show less

Built and led Wipro's Consulting Services Group for the Asia Pacific and Japan region. Worked with regional and global clients to define and implement solutions to optimise their competitive positioning in dynamically changing market contexts. Strong focus on major client relationship management, new business development, major deal shaping and taking differentiated solutions to market, providing clients with novel approaches to achieving growth and sustainability. Focus on building innovative… Show more Built and led Wipro's Consulting Services Group for the Asia Pacific and Japan region. Worked with regional and global clients to define and implement solutions to optimise their competitive positioning in dynamically changing market contexts. Strong focus on major client relationship management, new business development, major deal shaping and taking differentiated solutions to market, providing clients with novel approaches to achieving growth and sustainability. Focus on building innovative and high performing cultures and teams. Grew the practice year on year and was the highest performing region in the consulting division for 3 consecutive quarters over 2014-2015. Show less

• Led a team of 650+ consultants, delivering strategies and complex transformation projects globally.• Member of the IBM Leadership Team overseeing 50,000+ employees, managing revenue exceeding $15 billion.• Directed programs in Business Strategy, M&A, Big Data/Analytics, Technology Implementation and Business Process Reengineering and IT Strategy.• Collaborated with IBM Innovation Labs and academic institutions for industry-academia partnerships.

• From 2007-2008, Asia Pacific Program Manager on IBM’s global restructure of its sales organisation, redefining structure, roles, capabilities, incentives to transform operations, which led to a 6% revenue increase in products and services sales • From 2003-2006, Program Manager on Qantas’ Sustainable Futures Program, overseeing different transformation programs under the Orace ERP implementation, including in crew workforce management, cargo, shared services.

Worked with different clients on large scale enterprise transformation programs, including a regional shared services strategy and transformation for a global FMCG, a new operating model for a division of a large national Insurance group, and the enterprise transformation of Air NZ. Focus on business development and client satisfaction leading to repeat business.