Michelle D'Sa Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Area, India

-Conducting comprehensive vendor background and landscape research. -Analyzing qualitative and quantitative data in order to develop graphical presentations.-Contribution to preparation of information papers and First View reports. -Establishing lucrative company-client relationships with business associates.-in-depth investigation of tech suppliers of' IT solutions for ground handlers, airports, airlines, and MRO operations. - Researching new and startup vendors and summarizing their product offerings to the aviation industry. -Assist in identifying and determining the best methods of collection for the airline's model in collaboration with the leadership team.-Involving in primary and secondary quantitative / qualitative data collection for aviation IT solutions in the travel industry.-Research processes for airlines have been streamlined to meet tight deadlines for a variety of projects.-Maintaining an up-to-date database by monitoring and QC the entire airline industry.- Maintaining airline and travel technology business intelligence.

Dubai

-Earned appreciation credit in organizational restructure project for 200+ staff in 2014.-Interpreted management directives to define and document administrative staff processes.-Managed scheduling, travel arrangements, communications screening and other administrative support tasks for DSVP, VP, 20+ Regional Managers.-Successfully juggled multiple projects simultaneously to aid executive leaders.-Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.-Coordination in event set-up for corporate gatherings.-Computerized office activities, maintained customer communications and tracked records through delivery. Set up hardware and software in optimal configurations to meet network performance requirements.-Developed team communications and information for meetings.-Used Microsoft Word and other software tools to create documents and other communications.-Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.-Carefully monitored demand trends to ascertain best pricing strategy for airline's fares.-Assisted in data analysis, data mining, and development of weekly reports on Demand and Pricing forecasts.

Dubai, United Arab Emirates

-Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.-Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.-Completed minor preventative maintenance and mechanical repairs on IT equipments.-Proved successful working within tight deadlines and fast-paced atmosphere.-Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.- Managed scheduling, travel arrangements, communications screening and other administrative support tasks for Managers.-Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.-Streamlined processes to maximize operational efficiency.-Properly compiled and distributed reports and contracts, auditing date prior to shipping to promote accuracy.-Coordinated communications, financial processing, registration recordkeeping and other administrative functions.-Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

Dubai, United Arab Emirates

-Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.-Prepared and mailed LPOs to clients, processed payments and documented account updates on overseas shipments-Optimized organizational processes by effectively planning and managing crew schedules for inspectors daily while adhering to contractual restrictions with clients.-Maintained petty cash register for cash for offshore and onshore inspectors.

Dubai, United Arab Emirates

• April 2011 – May 2011: single handedly supervised Deira division of NDT which included but not limited to document services, advising travel packages, handling sales call• Fully compliant with UAE Labour laws and regulations• Recording and updating NDT personnel files• Handling reservations within UAE and visa department• Negotiating bookings and packages with UAE based hotels and tour operators• Monitoring online blogs for tracking communications related to the brand of a company.• Support staff in assigned project based work. • Advising cost effective travel packages and tours for inbound tourism • Supervising the reception while receptionist is away on vacation like answer telephones and transfer to appropriate staff member. Handling the front office, and all the employee services.

Master Of Arts (M.A.), Marketing Research On Marketing Communications, Pass With Merit, Ma Marketing Communications

Dissertation on studying the ‘Colour inaccuracy in E-commerce environment’.

Master Of Business Administration (Mba), Retail Management

Analysis of Operation Management specializing background research on Amazon Logistics worldwide Analysis on Retail Management specializing.

Bachelor Of Science (Bsc) Hons, Business Administration And Management, General

Bachelor in Business Administration specializing in International Business.