Michelle D. Smith Email and Phone Number

KYC Compliance Case Operational AnalystManaged and prioritized client analysis to adhere to current Know Your Client (KYC) and Anti-Money Laundering policies towards eliminating new account risk. Researched, identified and addressed issues from a variety of sources within and outside the Regional Due Diligence Management-North America (RDDM-NA) Organization to ensure timely execution of pre and post New Client Take On (NCTO) processes Communicated value-added analyses and recommendations to senior analysts and Vice President to ensure that the client information received from the relationship banker met specific US and Global requirements

Managed and prioritized client analysis to adhere to current Know Your Client (KYC) and Anti-Money Laundering policies towards eliminating new account risk.Researched, identified and addressed issues from a variety of sources within and outside the Regional Due Diligence Management-North America (RDDM-NA) Organization to ensure timely execution of pre and post New Client Take On (NCTO) processesCommunicated value-added analyses and recommendations to senior analysts and Vice President to ensure that the client information received from the relationship banker met specific US and Global requirements(Please note that I completed my bachelors degree in 2005 and attended school full time that year)*

Provided high-level administrative support by conducting research, preparing statistical reports, and handling information requests.*Performed clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.

Resolved research and adjustment inquiries in regards to the bank's practices and procedures. Investigated daily incoming research and adjustment inquiries Resolved differences; answer service request and inquiries received from various channels via mail and phone. Audited accounting entries and made appropriate dispositions. Ensured that all cases were resolved in compliance with industry regulations and bank procedures.Provided support and training to other researchers within the department.

Resolved research and adjustment inquiries in regards to the bank's practices and procedures. * Investigated daily incoming research and adjustment inquiries* Resolved differences; answer service request and inquiries received from various channels via mail and phone.* Audited accounting entries and made appropriate dispositions * Ensured that all cases were resolved in compliance with industry regulations and bank procedures* Provided support and training to other researchers within the department

Same Responsibilities as outlined for Bank One above

Same Responsibilities as outlined for Bank One above