• Led Global initiative to launch new Medtronic Employee Portal to increase collaboration across all groups, regions and functions - rollout to 120,000+ employees• Project was delivered on time and within $1M budget leveraging SharePoint Online platform and Agile Methodology.• Identified risks early in the project lifecycle and developed mitigation plans to prevent schedule delays or cost overruns.• Communicated project plans and progress to key stakeholders and project contributors in weekly Steering Committee meetings.• Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation• Provided guidance connecting the dots between cross functional teams• Precise forecasting and budget management capability• Implemented best practices in change management to minimize disruptions during multi-phased rollout

• Project to Product transformation coach for Customer Engagement• Owned and managed new feature intake, product backlog, facilitating weekly backlog refinement, sprint planning and retrospectives• Proactively sought feedback on product improvements through Agent Focus groups, call listening sessions and stakeholder input• Oversaw entire product deployments from vision and creation to rollout and delivery.

o Successfully managed small to large scale projects for Marketing, Collections, Customer Service, Finance, Compliance and Credit business teams on time and within allocated budget. Selected initiatives in this timeframe below:o Successfully led a two year long infrastructure telephony/IVR project impacting 4,000 agents and 20mm calls per year. The outcome was an improved experience for both our customers and our agents.o Conducted an RFP with a project team to identify a new chat and knowledge solution for our agents. Largely managed a cross functional team where timing was critical in making sure the right activities were performed at the right time. o Delivered improvement to streamline and improve our Customer experience in the IVR by building the capability to allow payments using credit/debit card, offering customer surveys and ongoing enhancements to streamline the Customer Experienceo Headed upgrades for purchased software supporting the Customer Service space (workforce management, chat and knowledge)o Responsible for build and roll out of Complaint Management software required by our finance partner, Legal/Compliance business teams required to assist in risk avoidance.o Worked with Procurement and business teams in vendor contract negotiations.o Responsible for creating project estimates, staffing models, authorization for expenditure, forecasting, tracking project spend and project planso Facilitated and participated in RFP's for vendor software packages.o Facilitated cross functional technology project trackso Ensured complete and accurate project documentationo Developed and rolled out new feature process to Technology teamo Proactively looks for process improvement opportunities – embrace change and efficiencyo Vendor Management responsibilitieso Gathered and interpreted customer/end-user requirements

o Built subject matter expertise of end user business processes in Credit, Collections and Customer Service to ensure understanding around how technology can support their needs.o Responsible for eliciting requirements for software enhancements from business team, preparing documentation and presenting to the development team.o Defined and executed test scenarioso Testing issue management and rollout planning.

o Held various roles in Policy Administration before moving to Technology as a Business Analyst.o Solidified business requirements to support roll out of new life insurance products on a purchased software package. Also responsible for quality and user acceptance testing along with ongoing post launch support and enhancements.