Michelle Decker work email
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Michelle Decker personal email
As a seasoned Senior Director of Operations, I bring a wealth of experience in driving organizational success through a combination of operational excellence, cross-functional collaboration, and a passion for customer service. With a proven track record of delivering results, I excel as a high-functioning executor, adept at executing in the weeds while simultaneously driving business strategy forward.My career journey has been marked by a commitment to excellence in every aspect of operations. From optimizing processes to fostering seamless communication across departments, I thrive on the challenge of navigating complex operational landscapes to achieve tangible outcomes.My passion for customer service and communication serves as the cornerstone of my leadership philosophy. I believe in leveraging this passion, along with my extensive experience and education, to deliver exceptional results that exceed expectations. Whether it's resolving customer issues, implementing innovative solutions, or refining operational workflows, I am dedicated to driving value and satisfaction at every touchpoint.
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Senior Director Of OperationsPassport Feb 2024 - Present -
Director Of OperationsPassport Feb 2022 - Present
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Cx ManagerPassport Mar 2021 - Feb 2022
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Customer Experience AssociatePassport Aug 2020 - Mar 2021San Francisco Bay Area
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Director Customer OperationsFlorida Cruise Ports, Inc. Mar 2020 - Aug 2020Merritt Island, Florida, United States• Communicate with clients via chat and email, offering customer support and service• Oversee staff members and collaborate with other departments to develop and solve operational issues, while devising strategies and policies• Develop new ideas to generate company revenue, overseeing projects from start to finish• Liaison with other departments, both internally and remotely to develop and solve operational issues from a client standpoint.
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Senior Executive Assistant/Hr GeneralistFlorida Cruise Ports, Inc Apr 2017 - Mar 2020Merritt Island, Florida, United States• Provided executive level administrative support to the President and CEO. Serving as the liaison between other departments• Responsible for contacting and contracting new suppliers. • Solved escalated customer support tickets• Screen and managed visitors, emails, and phone calls, travel schedules and calendars• Created and generated reports, documents, and forms using Microsoft Office products – including new hire paperwork, terminations, and equipment organization. • Coordinated background checks, interviews, recruiting, and onboarding• Heavy research into multiple subjects and contacts at the direction of Executives. Human resources document management including new hire onboarding, terminations, equipment organization and distribution, and all record keeping. Coordinated new hire background checks and interviews, as well as recruiting and onboarding.
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Director Of HospitalityChick-Fil-A-Franchise Apr 2015 - Apr 2017Viera, Florida• Provided customer support, including escalated customer issues by phone, email, and in person• Coordinated, scheduled, and ran meetings• Created communication documents, serving as the liaison between the CEO & Staff• Identified operational issues and created, tracked, and implemented solutions• Oversaw department, including problem solving, team morale, leader development, customer recovery, results tracking, and governmental compliance• Responsible for interviewing, hiring, and onboarding new staff• Responsible for all monetary transactions and accounting, including end of month reporting and inventory countsEnsured department operations ran smoothly and maintained strict standards. Direct responsibility for all cash, credit, and gift card transactions and accounting, as well as end of month reporting and inventory counts using Servicepoint Store Management, Microsoft Office products and Inform software. Identified and corrected any money or accounting errors. -
Operations ManagerSpace Girl Organics 2012 - Jan 2016Melbourne, Florida, United States• Performed administrative tasks, such as reviewing schedules and routes, paperwork, and utilizing Microsoft Office Products• Resolved customer issues and complaints by identifying root cause of concerns• Responsible for recruiting, interviewing, and onboarding staff• Responsible for training new warehouse staff and drivers
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Front Office ManagerMetal Essence, Inc. 2008 - 2012• Customer support and supplier management, including negotiation of contracts• responsible for administrative tasks, including interviewing, recruiting, onboarding, payroll, and benefits management• Processed checks, purchase orders, invoices, reconciliations, and sales tracking• Researched and implemented cost saving measure
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Senior Executive AssistantMetal Essence, Inc. 2005 - 2008Longwood, Florida, United States• Provided executive level administrative support to the President, Vice President, and other senior level managers• Arranged travel, scheduled meetings, and organized communications• Created documents, emails, and training materials• Constantly handled sensitive materials, upholding confidentiality standards
Michelle Decker Skills
Michelle Decker Education Details
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Management -
Leadership
Frequently Asked Questions about Michelle Decker
What company does Michelle Decker work for?
Michelle Decker works for Passport
What is Michelle Decker's role at the current company?
Michelle Decker's current role is Senior Director of Operations at Passport.
What is Michelle Decker's email address?
Michelle Decker's email address is mi****@****ing.com
What schools did Michelle Decker attend?
Michelle Decker attended Belhaven University, Belhaven University.
What skills is Michelle Decker known for?
Michelle Decker has skills like Leadership, Team Building, Travel Management, Calendaring, Public Speaking, Skilled Multi Tasker, Human Resources, Business Relationship Management, Interviewing, Office Procedures, Customer Satisfaction, Business Development.
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