Michelle Devlin Email & Phone Number

Dundas, Ontario

• Manage relationship with Client, report and escalate issues as needed.• Quote all repairs outside of NTE limits. • Oversee all service requests for Petroleum Equipment

• Provide support to TM, Head Office, Subcontractors & Technicians HVAC Fueling Equipment Food Store Equipment Bulloch Yard & Building

• Working closely with Client & Subcontractors, report and escalate issues as needed on all Petroleum Equipment • Manage FM Anywhere, online call centre software, and provide retailer support • Review and approval on all invoices • Generate SLA Reports for Client• Manage all Measurement Canada Calibrations on all Petroleum Equipment in Ontario

Dundas, Ontario

• Manage relationship with Client, report and escalate issues as needed.• Quote all repairs outside of NTE limits. • Oversee all service requests for Petroleum, Yard & Building, Lighting/Electrical. • Manage subcontractors for various disciplines on Retail & Card Lock Locations.

• Working closely with Client & Alliance Team Contractors• Report and escalate issues as needed on all Petroleum Equipment in Ontario, Manitoba, and Saskatchewan • Manage all Measurement Canada Calibrations on all Petroleum Equipment in Ontario, Manitoba, and Saskatchewan (including ATC Racks & DEF calibrations) • Schedule and manage budgets for Annual Preventative Maintenance Programs• Schedule third party safety audits for the Client to ensure technicians are meeting or exceeding Suncor’s safety standards and rules • Quote Repairs outside of NTE Limits & Review Alliance Team Quotes• Review and approval on all quoted invoices over the NTE Limits • Generate SLA Reports for Client based on the Severity Matrix

Lead a staff of 8 dispatch coordinators• Responsible for recruiting, hiring, training, terminating. • Coordinate the maintenance and repair of pumping, electrical, and fuel management systems for retail petroleum stations, large-scale industrial manufacturing plants, utility providers, transit services, and public works yards.• Set up and manage client accounts, schedule and manage budgets for Preventative Maintenance Programs. • Schedule and assign technicians to appropriate assignments, work together with dispatch coordinators and other project managers to ensure safe, smooth delivery of services.• Manage workforce team of 45 technicians, and 100+ subcontractors of all tradesAdditional Information· Managed the implementation of the business’ new integrated software system in 2012. Work closely with software system designers to create all necessary reporting requirements. Provided training for all employees on accounting/dispatching software system.

Husky Energy Re-Brand 2010• Site inspections, complete dispenser re-brand to Husky Image after acquisition of 100 sites. • Manage team of 6. Meet tight deadlines to have sites converted to new imagine. • Various Yard & Building tasks – cigarette flap installations, C-store painting, island repairsSummer Student 2003-2007Shell Ready for Business Program• Image maintenance projects –Rebranding to V-Power image, painting, site inspections for Shell Canada.• Promotional Signage Installation – working from aerial lift trucks.