Pull and add relevant medical information into the patients charts before the appointments with the Dr’s.

Assisted with enrolled patients with device related issues.

• Assessed 300+ monthly (depending on the volume; could be more, could be less) international and domestic existing employees/new applicants on their English skills through conversation and chat using CEFR (Common European Framework Reference)• Entered data into the system, when necessary• Assigned incoming assessments that are outbound calls or chat’s to available assessor(s) to keep team organized• Answered questions from team via email, chat and occasionally phone• Maintained all assignments to be up-to-date, organized and with the correct information needed• Attended weekly calibrations meetings with team• Met my goal of 90% or higher for scores in calibration and audits• Distributed survey’s for feedback from our candidates on a daily basis• Created a brochure for our department to show to new clients interested in working with us

• Provided outstanding customer service• Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services• Troubleshooting hardware issues to help resolve with customers• Processed repair orders when the hardware is non-functioning• Researched required information using available resources• Followed standard processes and procedures• Identified and escalate priority issues per client specifications• Offered alternative solutions where appropriate with the objective of retaining customers' business• Followed up and made scheduled callbacks to customers when necessary• Stayed current with system information, changes, and updates• Provided assistance for agents handling inbound calls• Handled supervisor calls• Trained new consultants and gave feedback on areas of improvement

• Assisted with early child developmental skills such as potty training, eating, etc.• Taught social skills as well as behavioral skills and disciplinary skills• Taught nutritional skills• Promoted physical activity by weekly explorative trips

• Answered a busy multi-line phone system• Provided answers to questions or concerns the clients may have about their commission structure, activations, merchandise orders, etc. via phone• Organized, cleaned, and prioritized files and folders.• Trained new employees• Generated new merchandise orders• Increased company’s profit and establish a trusting relationship with the clients• Entered new clientele information in our database• Updated clientele information through our database and T-Mobile• Handled commission distribution for prepaid clients on every 45-day basis• Filed, printed, copied, scanned, and faxed documents or necessary paperwork to the correct department or client• Helped with the selling department

• Provided an inspiring, high level of customer service• Displayed 1,000+ items per week depending on guidelines• Greeted approximately 1,700 customers weekly and answered questions and concerns• Trained new employees• Demonstrated the ability to interact and work well with other employees• Answered a busy 3-line phone system

• Preserved a clean and organized garden• Established a good understanding of responsibilities• Displayed an excellent image of the garden for the community