Michelle Duncan Email & Phone Number

Green Bay, Wi, Us

Green Bay, Wisconsin Metropolitan Area

Collaborates with owners of small businesses with up to $30 million in revenue to architect and pilot strategic vision, maximizing enterprise resale values. Drives custom operational improvement implementations and facilitates kaizen events to optimize efficiency and improve quality. Coaches culture transformation and provides c-suite executives with process enhancement education and coaching curriculums. Reports to the President and Founder.

Madison, Wisconsin, United States

Directed a $4 million budget for recruiting, training, and steering a four-person management team and 32 specialists focused on policy portfolio administration and process enhancement. Served as a subject matter expert, reporting to the AVP of Risk Controls and Best Practices of a $14 billion enterprise. Identified, built and delivered optimized models, partnered with data analytics & quality assurance departments, and communicated the direction of culture change to the employees. Presented performance results and enhancement recommendations to C-Suite executives.

Ensured compliance with federal, state, and local laws and regulatory and investor requirements. Reporting to the Default Servicing Senior Manager, provided comprehensive external audit responses, achieving top scores on FNMA and CFPB audits. Devised and maintained end-to-end workflow maps, control charts, FMEAs, and artifacts. Coached and mentored 3 Lean Six Sigma students in preparation for certification testing. Updated procedures, identified system changes, implemented risk mitigation controls, and conducted ROI and impact analysis.

Reported to the Chief Operating Officer, overseeing a three-person group and 50-person staff of operations, call center, and administrative professionals. Administered a $6 million budget for executing company-wide projects in the US and India. Developed performance scorecards and operational KPIs for executive-level progress presentations.

Dallas, Tx

Directed, mentored, and guided five distinct teams during tenure (8-12 per team), including training, process design, and operations. Reported to the Vice President of Bankruptcy. Oversaw the preparation and filing of legal documents, monitoring and application of payments, negotiation of bankruptcy terms, and training program development.