Michelle Dunlap Email & Phone Number

United States

Sr Revenue Cycle Project Manager for all mergers and acquisitions.

United States

Integrated OnBase with healthcare systems including Epic, Prelude, Cadence, and Resolute with additional projects involving Cerner Millennium and Alterra.• Conducted revenue cycle consulting to assigned and ad-hoc customers during OnBase implementations. • Gathered current and future business operations processes and workflows to identify and mitigate risks. • Acted as a liaison to the Project Manager and Solution Consultant with terminology barriers and operational questions bridging the gap between IT and healthcare operations.

Led acquisition system integrations.• Managed the implementation of newly acquired facilities and practices including troubleshooting current state to future state gaps not previously identified.• Managed Epic upgrades acting as a liaison between revenue cycle operations and information systems.

Phoenix, Arizona Area

Led business and testing system implementations for Dignity Health Data Driven Results team. • Conducted detail driven analysis within the EHR implementations of Cerner PCA for Dignity’s 400 Ambulatory clinics resulting in gap analysis and risk mitigation. • Initiated system upgrade projects in the merging of Dignity Health and Catholic Health Initiatives.

Phoenix, Arizona Area

Department of Veterans Affairs and Department of Defense | Jan 2018 to May 2018Developed business requirements of current state and identified gaps and risks for future state Cerner Millennium implementations for the Department of Veterans Affairs and Department of Defense.EHR Implementation Project | Jan 2012 to Dec 2017Served as business and testing liaison to multiple hospitals and physician practices within a 39-hospital system and 400 clinics owned by Dignity Health. • Conducted gap analysis sessions derived from current state and future state to ensure involvement of all areas of Registration, HIMS and Patient Financial Services. • Assisted with system wide CBO consolidation. • Implemented Cerner Millennium, MedSeries 4, Artiva, SDM, 3M, SSI, and HP Life Cycle systems. HIPPA 5010 / CBO Consolidation Project | Feb 2011 to Jan 2012Facilitated and managed the business requirements within the Meditech CBO’s and facilities at Dignity Health throughout California, Arizona, and Nevada. • Worked with the 5010 SSI project team managing SSR escalation and resolution for all CBO’s. • Led testing and submission of TCS | Claredi claims testing, tracking and successful completion.

Managed 68 FTEs within patient financial services, registration and health information management services including management and direction of the revenue cycle operations and responsibilities.• Ensured hospital and provider-based practices and services merged and continued to generate and optimize revenue, efficiencies, compliant billing, coding, and adhered to the Joint Commission standards. • Managed compliant documentation management program initiative. • Utilized Cerner Millennium, Meditech, Craneware, IatriTRAC, 3M, eCW and Passport systems. • Member of AHIMA, AAPC, AAHAM, HFMA.

Managed 46 FTE’s, operational collaboration for the financial well-being of HIMS, PFS (hospital and provider-based practices) and registration / scheduling and switchboard. • Handled budget preparation and monitoring and managed the hospital charge master file ensuring accuracy of charges, coding, revenue, and cost center appointment. • Managed goal setting and performance improvement planning, quality assurance and turn-around time compliance for all transcription services for the hospital. • Participated as a committee member of Performance Improvement, Patient Rights and Ethics and Employee Appreciation. Acted as HIPAA Privacy Officer. • Utilized CPSI, Siemens OAS Gold, Cerner Millennium, Craneware, 3M, Passport, Centricity, NTierprise and SSI systems. • Member of AHIMA and AAHAM.