Michelle E. Email & Phone Number

Chicago, Il

-Lead, direct, and manage 1 of 3 site operations for the Clinical Skills review program to teach international physicians effective American communication skills and bedside manner by ensuring that part-time staff of over 60 physicians, actors, and administrative support execute superior service above and beyond student expectation -Provide content expertise to staff and guidance to studying doctors through individual advising, and training including presentations on USMLE exams and processes, Kaplan Medical products, and seminars -Manage, supervise, and mentor staff by establishing performance standards and enforcing directives, rules, and procedures and ensuring all compliance requirements are met-Establish and develop relationships with business contacts and different departments to create and continue student referrals

Chicago, Illinois

 Implemented and managed licensed review programs for over 900 physicians and students per year which include programs both onsite and offsite locations, housing management, international orientations and training sessions Serviced physicians through their studies and provided guidance/training on the Medical Licensure process in the United States Trained staff on USMLE products and promotions and provided support to Chicagoland centers by advising on course offerings Supervised part-time staff of 10 facilitators, coordinators, and administrative support

Chicago, Illinois

 Coordinated USMLE class starts  Wrote bi-weekly accounts receivable reports  Managed USMLE study sessions  Acted as Designated School Official to provide I-20 and Visa counseling to international medical graduates pursuing residency in the United States Tracked student progress. Ability to build and maintain relationships, promotion of events within current student pool as well as within potential student pool

 Handled patient registration by collecting demographic information and patient symptoms using medical terminology. Input medical documents, universal consents, identification and insurance information into hospital network. Ordered charges to be billed, as well as collect co-payments and balances. Worked closely with nurses and doctors to provide the best care for patients.

Bachelor'S Degree, Nursing

Activities and Societies: Sigma Theta Tau International Honor Society of Nursing

Certificate, Forensics

Liberal Arts And Sciences, History, Psychology