Michelle Rhodes Email & Phone Number

Centralia, Washington, United States

Fife, Washington, United States

Managed 35-40 hourly and 4 salary employees for the glass production department safely building and producing quality IG (insulated glass) units while meeting target HPU (hours per unit) and KPIs (key process indicators). • Developed and supported a cultural shift with more focus on safety and quality across the department and plant.• Participated in Gemba walks, Kaizen events, 5-S practices within IG department to improve quality, lead time, turnover, and performance. • Hosted crew and staff meetings to review performance with team, created and set daily schedules based on staffing and daily production needs.• Worked cross functionally to ensure department met needs of the assembly production lines and shipping, adjusting schedules as needed to accomplish customer demands. • Drove process improvement and restructured line flow increasing quality and productivity efficiencies while emphasizing safety.• Created and updated SOPs for new equipment and processed changes as needed, ensuring employees were properly trained on equipment and in their job positions.• Developed the team from hourly and salary levels through IDPs (individual development program), interview preparation and job coaching.

Managed up to 16 employees for daily maintenance activities in all areas of the plant and processes. Ensured safety and quality requirements are met while working to support departments OEE (overall equipment effectiveness) in line with company values. • Successfully lead a wide range of Practical Problem Solving and 5-Why events for internal quality events and glass performance related problems at all process levels in the plant.• Managed daily performance and activities of maintenance team in collaboration with the various departments, while ensuring all safety and quality policies were followed.• Entered NCRs (non-conformance reports) for various quality events and completed investigations as needed in conjunction with the quality team.• Ensured SOPs were followed and managed various procedures within the ETQ system.• Worked cross functionally with all departments to improve uptime, PMs and increase overall OEE/ outputs. • Managed work orders in various platforms of CMMS and ran reliability and work order review meetings with the packaging department. • Worked with employees for coaching, mentoring opportunities, and development of skill sets as needed.

Portland, Oregon Area

• Received highest audit score in OI Portland plant history, with a 19% increase on the global score and 30% increase on North American score.• Implemented Food Safety and HACCP.• Developed plant training programs for Food Safety, Glass Defect Training, Quality Systems as well as a Quality Attendant and Quality Auditors programs.• Led and drove the health and safety culture. • Developed, implemented, and drove general manufacturing principals (GMP) practices within the plant, with visitors and contractors on site.• Created standard operating procedures (SOPs) in conjunction with global and AOQ Quality practices.• Prepared and represented OI Portland plant for risk assessment and various customer audits.• Minimized exposure by ensuring policies were followed and the facility was in compliance with all quality systems.• Completed internal investigations for customer complaints and issued follow-ups as needed.• Communicated with internal management teams and hourly employees through various platforms to provide customer feedback, root cause and corrective actions developed through Practical Problem Solving (PPS) events. • Visited customers to provide technical assistance and investigated product performance problems in the field.• Communicated with customers, facilitated meetings, customer visits, business reviews and various activities with a multifunctional team.• Participated in quarterly business reviews and management reviews as needed. • Participated in the union business committee meetings, presented quality program changes to the union committee and developed working relationships with union membership to meet company and plant goals.• Utilized continuous improvement tools to develop standard work and process improvement.• Developed and executed training programs for glass defects, GMP, food safety and quality practices.• Developed and drove quality KPIs (key process indicators) in line with plant and regional goals.

Portland, Oregon Area

Process owner for all areas of the production shop, including forming, cold end, inspection, and packaging processes.• Ensured employee safety by overseeing quality, processes, operations, production, selection, and procedures. • Met quality and production needs by developing and maintaining relationships throughout the facility.• Ensured KPIs were within control parameters by driving process improvement through development of action items with collaboration from subject matter experts. • Tracked and correlated non-conformities, critical defects and out of specification properties with process changes.

Lawrenceburg, Indiana