Michelle Ericson Email and Phone Number

Lab Manager with Security Clearance responsible for managing the tip to tale lab operations of Boeing’s AH-64 Longbow Crew Trainer for Government Training Engineering (GTE).• Leading GTE (Government Training Engineering) effort for over 22 programs to ensure lab space growth is forecasted. Overseeing entire project from managing skyline, working closely with facilities to address future deliverables, scoping space requirements and ensuring proper funding and approvals.• Spearheaded lab tasking initiative to define all tasks associated with running a compliant lab with a goal of streamlining lab operations across all programs for Government Training Engineering (GTE)• Enforce Boeing Enterprise Lab Excellence Standards ensuring labs come into compliance with safety, FOD, lean/5S, Cybersecurity and configuration control• Control Account Manager for Labs Repair and Maintenance, managing all budget aspects for multiple labs • Implement NIST and/or CMMC controls in labs with DFARS contract requirements.• Ensure labs are properly furnished to support SOW (Statement of Work).

Vendor Manager and Sourcing Specialist, part of the IT&DA Global Sourcing and Vendor Management team, responsible for key Global IT supplier accounts.• Managed one of Boeings largest IT suppliers providing IT support for Compute, Factory and Specialized Infrastructure Services, End User and Network Infrastructure Services.• Led vendor assumption of service of Compute contract that included transition of over sixty IT services in a rapid timeframe to ensure immediate technical debt reduction and significant cost savings to Boeing over life of contract.• Directs supplier Governance to ensure relationship, performance, operations, and risk management objectives are met with each impacted stakeholder.• Led cross-functional teams to develop integrated sourcing strategy for 9 Global Telecom suppliers supporting key initiatives of Boeings End User and Infrastructure services.• Streamlined Telecom supplier Service Level Agreements (SLAs) to ensure actionable, reduce gaps, and leverage key business partner requirements.• Collaborates with IT Business Partners to document technical requirements for Request for Information (RFI) and SOW updates with a goal of enhancing current service and product strategies.• Manage incoming supplier projects, staff augmentations, and optional services requests to ensure accuracy of request, funding availability, and that it lines up with the IT Business Partners strategy.• Track project deliverables and resolve both business partner and supplier roadblocks.• Drive resolution to integration issues impacting supplier and business partner with Second Century Enterprise Systems.• Lead Small Site and OEI (Optimal Enterprise Integration) related projects to ensure smooth transition with IT Business Partner and supplier. • Support Indirect Supply Chain to ensure global strategy is considered for all new and renewal contracts.

Function as Subject Matter Expert on network testing design and development, documenting requirements and user interface specifications. Managed incoming team projects to determine tooling impacts for Wireline, Mobility, and International Ethernet services.• Managed vendor relationships; negotiate software/hardware costs, track release content and quality, write and review contract terms, and ensure vendor SLA’s are met. Execute request for proposal (RFP) and analyze vendor responses for new hardware/software testing components. Oversee Software Delivery Life Cycle (SDLC) to ensure negotiated statement of work (SOW) terms are achieved and required timelines stay on track.• Handle vendor/supplier onboarding and offboarding, establish new part numbers, update installation documentation and M&Ps, process vendor PO’S and invoices. • Coordinate lab environment for vendor software release testing and new hardware certification.• Key participant on new technology DevOps project teams working with AT&T Labs to develop testing in support of 100G services, Whitebox, and Virtual platforms.• Ensure hardware tooling requirements are met for field trials and future production processes working closely with Fundamental Network Planning (FNP), Advanced Technical Support (ATS), IT, and Service Assurance and Service Delivery (SA/SD) customer care teams. • Led user acceptance testing (UAT), ensuring impacted workgroups performed required Ethernet service testing for new tooling hardware and software enhancements. Track defects and drive defect resolution.• Ensure key stakeholders update internal departmental processes and training.• Tier 3 support responsible for resolving issues related to test tool hardware/software.

Maintained metallic test probes that included resolving hardware / firmware issues as well as DSLAM and provisioning related issues that impacted manual and automated testing for the centers, field, and central office technicians.• Proactively monitored reports daily, identifying root cause of trouble and pushed for resolution. Continually analyzed data to improve automated testing and updated methods and procedures.• Worked directly with engineering, central office, and field support to resolve/replace equipment when needed, ensured quick resolution to reduce center testing impacts• Functioned as SME on several Six Sigma projects analyzing data and making recommendations for testing and automation improvements.• Functioned as SME on several Six Sigma projects analyzing data and making recommendations for testing improvements

Supervised 13 state CopperMax Team, which consisted of 6 specialized Network Center Technicians, who performed test and turn-up of metallic test equipment, completed field verification testing, resolved reported trouble, and performed system upgrades. Managed employee discussion logs, safety reviews, appraisals, and perform disciplinary steps.• Managed overall deployment of over 1500 metallic test probes, coordinated vendor installation activity, worked with engineering and central office to ensure facilities and equipment were available and ready for vendor install. Documented MOP and ensured team followed steps to safeguard any disruption to customer service.• Developed a quality process to completion which was implemented into the DSL maintenance center to improve overall ticket handling and customer satisfaction. Performed center wide quality reviews and provide feedback to upper management. • Designed and assisted in physical construction of communications lab. Developed training including: one-on-one technician training for low performing testers, coordinated web-based training and hands-on lab training for over 600 technicians and service representatives.• Addressed center system issues providing 24/7 system support for the DSL maintenance center. Worked with the system applications team, IT, and network groups to isolate system problems for quick resolution. Managed system access and maintained center level tables for the DSL organization. • Collaborated with IT applications teams to develop center tooling automation for ticketing, inventory, and provisioning systems.

Service Assurance Data Center Manager, responsible for 12 direct subordinates and 72 in-direct subordinates, tasked with troubleshooting and resolving customer reported issues related to their high-speed internet service• Managed employee discussion logs, monthly safety meetings, appraisals, training, and performed disciplinary steps• Developed and trained 8 members of specialty team, to provision orders, which led to decrease in order related maintenance tickets and shorter downtime for customersdowntime for customers• Led a special team in determining issues related to remote terminals and assisted with developingguidelines to correct order related issues