Michelle G. Email and Phone Number

Led cross-functional teams to deliver impactful product solutions for federal government agencies, securing millions in contracts annually and creating employment opportunities for individuals who are blind or visually impaired. As project manager, managed 3-4 new projects per quarter, conducting market research, initial pricing analysis, developed 3-5 year data-driven sales forecasts, wrote proposals and oversaw projects through to on-time product launches. A consistent focus on clear communication, stakeholder alignment, and data-driven decisions contributed to a 100% on-time launch rate and a 90% government project acceptance rate. Fostering strategic partnerships and collaboration ensured consistent project success, delivering value to internal teams, nonprofit agencies, and federal customers.

Provided instrumental regulatory and administrative support for 18-25 high-impact regulatory product development projects annually, overseeing accurate documentation and guiding nonprofit agencies through the US AbilityOne Procurement List addition process, while maintaining strong relationships with key federal customers and regulatory bodies.Serving as project manager, secured a $40 million Pre-Cut Fabric Kit contract that created 20 jobs for individuals who are blind. Spearheaded the development of key documentation and cross-agency agreements, ensuring compliance and a successful outcome. Developed personal work process improvements that were adopted across the department, reducing oversight rejections by 30%, a key organization metric.

Designed and implemented a project viability rating system that optimized resource allocation, improving overall efficiency by 25%. In addition to coordinating end-to-end processes for product assignment requests—leading to a 30% increase in processing speed—I guided 50+ nonprofit agencies on government product requirements through regular communications and monthly articles, enhancing compliance. Maintained the accuracy of NIB’s Product Development Listing and government contracting data, achieving 100% accuracy in tracking and documentation. Accurate tracking of assignment expiration dates and preparing comprehensive reports ensured timely renewals and supported proactive issue resolution, preventing project delays.

Conducted business-to-consumer sales, providing exceptional customer service to over 100 customers daily in a fast-paced retail environment.Developed junior team members, contributing to their growth within the organization, while leveraging strong interpersonal and communication skills to establish productive relationships with AT&T personnel.Hands-on experience in sales and team development provided a strong foundation for customer engagement and relationship building.

Provided administrative support to 133 personnel across three laboratory sites. Managed expense reports for senior leaders, including the Operations Director, Medical Director, and 15 Pathologists. Performed statistical analyses and compiled critical data to support vital processes. Prepared detailed reports and special analyses, equipping the Operations Director with insights for key meetings and operational decisions

Managed workforce operations by handling over 50 calls per day and processing attendance-related exceptions using Blue Pumpkin software. Processed Move/Add/Change forms and responded to emails from more than 70 supervisors. Executed scheduling for Flex associates, entered new hires into workforce management systems, and ensured accuracy in attendance tracking and scheduling processes.

Played a key role in coordinating the annual meeting for 1,400 staff members, including organizing an executive leadership photo shoot, managing vendor relationships, and designing PowerPoint templates for the global CIO. Developed marketing materials such as an Annual Meeting Quiz and a push-button Excel form for national guest speakers. Edited and reviewed communications for nationwide distribution, contributed to the ESCwire Newsletter, and engaged over 200 individuals in the “Surf the ESCwire” marketing campaign.