Michelle Gray

Michelle Gray Email and Phone Number

Customer Care UK Lead, Manager AIB (NI), delivering the highest standards of customer experience through leadership of an enthusiastic & engaged team....individually unique but better together @ AIB (NI)
Michelle Gray's Location
Belfast, Northern Ireland, United Kingdom, United Kingdom
About Michelle Gray

A little bit about me - a solution focused banking professional with 23 years' experience in the financial industry.I currently lead an enthusiastic & engaged team of Customer Care specialists, and together we thrive on resolving issues and improving our Customer Journeys, driving continuous process improvements and reducing complaints."A comfort zone is a beautiful place, but nothing ever grows there."email: shelsiegray@gmail.com

Michelle Gray's Current Company Details
AIB (NI)

Aib (Ni)

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Customer Care UK Lead, Manager AIB (NI), delivering the highest standards of customer experience through leadership of an enthusiastic & engaged team....individually unique but better together
Website:
firsttrustbank.co.uk
Employees:
106
Michelle Gray Work Experience Details
  • Aib (Ni)
    Manager
    Aib (Ni) Mar 2024 - Present
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  • Aib (Ni)
    Manager Aib Uk
    Aib (Ni) Mar 2024 - Apr 2024
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  • Aib
    Assistant Manager
    Aib Aug 2018 - Apr 2024
    Belfast, United Kingdom
    I lead a team of 7 Risk Analysts, using a targeted approach to identify and combat financial crime/fraud, protecting our customers and the bank.Also the lead advocate for Wellbeing in Northern Ireland currently, sitting on AIB Group Wellbeing Advocates Council.
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  • First Trust Bank
    Officer
    First Trust Bank Jan 2001 - Apr 2024
  • Ulster Property Sales
    Valuer/Negotiator
    Ulster Property Sales Feb 1997 - Jan 2001
    Belfast, United Kingdom
    View
  • J Mcwhirter & Co
    Insurance Clerk
    J Mcwhirter & Co Jul 1994 - Feb 1997
    Belfast, United Kingdom

Michelle Gray Skills

Aml Monitoring Banking Risk Management People Lead Operational Control Quality Assurance Customer Service

Michelle Gray Education Details

  • Methodist College, Belfast
    Methodist College, Belfast

Frequently Asked Questions about Michelle Gray

What company does Michelle Gray work for?

Michelle Gray works for Aib (Ni)

What is Michelle Gray's role at the current company?

Michelle Gray's current role is Customer Care UK Lead, Manager AIB (NI), delivering the highest standards of customer experience through leadership of an enthusiastic & engaged team....individually unique but better together.

What schools did Michelle Gray attend?

Michelle Gray attended Methodist College, Belfast.

What skills is Michelle Gray known for?

Michelle Gray has skills like Aml Monitoring, Banking, Risk Management, People Lead, Operational Control, Quality Assurance, Customer Service.

Who are Michelle Gray's colleagues?

Michelle Gray's colleagues are Clare Clarke, Gwyn Brewer, Alison Beattie, Dan Browne Apa, Gavin Fitzsimons, Coleen Murray, Iain Kelly.

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