Responsible for leading a cross functional team by using Lean principles to problem solve to identify and eliminate waste, creating continuous improvements to find efficiencies in our processes for us to exceed our customer's expectation.

Front-line manager for a group of employees responsible for processing new business, quote, changes and renewal entry for all lines of commercial insurance. Established a team to focus on quick quotes for our Business Key and Work Comp lines of business, reducing turn-around time from 2.5 average days to less than 24 hours from time submitted to time returned to agent.

Responsible for processing commercial policies entry for new business, renewals and changes for the Business Key, Umbrella and Work Comp lines of business. Worked closely with the work comp state bureaus to resolve issues/concerns. Created training materials and plans for Workers Compensation training classes. Lead projects, worked closely with agents and was go-to person for more complicated tasks.