Michelle Harbin, Mba Email & Phone Number

Wichita, Kansas, United States

Wichita, Kansas, United States

• Managing the support rhythm of business for the SVE support team.
• Support Vice President and support operations data analysis to make decisions on how to improve customer experience and overall employee engagement.
• Assist with the Standardization of SVE Processes & Workflows and the Support Technology & Tools workstreams need deliverables to be aligned and driven to completion.
• Successfully complete weekly payroll processing on time for 240+ employees across the supportbusiness.
• Expand my scope of and continuing to help the Vice President in completing a variety of deliverables within the Tax/Accounting Service Excellence department.

• Maintain foreign contractor relations by keeping the Contracting Officer informed through regular contract documentation, detailed record keeping and bi-weekly budget meetings on a need to know basis.
• Communicate any appropriate changes needed for the financial budget used for services provided based on the lack of or excess of materials to ensure accounts receivables and accounts payable were accurate.
• Monitor, analyze and generate monthly financial budget matrix and report any financial issues.
• Audit monthly financial matrix with excel and government approved financial software.
• Provide logistical and software support by performing periodic safety and efficiency reviews, optimization reviews, and recommend any necessary changes to the correct department.
• Report any conflict of interest within the guidelines of the contract.

Livorno, Tuscany, Italy

• Analyzed, wrote and reviewed course material via approved software programs and data tracking resources.
• Educated, engaged and empowered military-connected students to succeed in a dynamic world.
• Assisted with computer software programs to ensure accurate data tracking.
• Proactively kept administration informed of concerns and potential problems within software and media equipment used on a daily basis.

Augusta, Georgia, United States

• Ensure proper documentation is collected to avoid a discrepancy in accounts payable and accounts receivable.
• Review software tracking systems to ensure voucher payments are received and accurately documented in accounts receivables.
• Review and resolve escalated customer issues for products and services offered.
• Performed numerous tracking duties with Department of Defense software systems.
• Monitored department of defense software tracking system and notified heads of departments of lack of availability.
• Assisted multiple departments and administrative staff with the identification, documentation and prioritization of all concerns and issues affecting the delivery of services.

Augusta, Georgia, United States

• Responsible for the day-to-day use of the department of defense software systems.
• Continuously reviewed department procedures carried out to ensure consistency, quality of services, compliance with procedures and operating policies.
• Updated customer information when necessary to ensure accuracy on a consistent basis.
• Identified and notified supervisor of issues or concerns with system software and customer concerns.

Augusta, Georgia, United States

• Checked requisition database daily to complete incomplete tasks.
• Scheduled appointments for multiple departments through incoming and outgoing calls and proxy email system and organizational software in call center setting.
• Maintained and organized email proxy assignments with team members and provided feedback when requested.

Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General, 3.36

Minor in Management

Master'S Degree, Health/Health Care Administration/Management, 3.95

License, Real Estate

Certification, Project Management

PMP Project Management Essentials with CAPM Prep Mastering Project Management with PMP prep

High School Diploma, High School/Secondary Diplomas And Certificates, 3.5

Certificate, Computer Science

An introduction to the intellectual enterprises of computer science and the art of programming.