Michelle Harfield Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Successful project management and delivery of a new product software platform for my account Telstra, spanning the different stages of the software development lifecycle, and using Agile framework and methodologies. Scoping and identifying requirements for customised software functionality based on the client's business requirements; documenting technical requirements and design for the engineering team; managing the product backlog; data analysis and sharing insights with the client for continuous improvements; and ensuring delivered software meets requirements.Ongoing account management support, including identifying new product opportunities, weekly backlog review and sprint planning.

Sydney, Australia

As a newly created role, I was able to evolve my role to ensure its success; developing new and existing process improvements and workflows with internal teams that provide business support to the globally based partnerships allowing scalability, efficiency and growth.Working with international business partnerships, ranging from small to large enterprises. Understanding the requirements of each partnership, developing growth strategies beneficial to each partner's needs; identifying and filling gaps in product content.Onboarding new partners, identifying their business requirements across customer service, finance and operations; working with each partner's development team with API integration and implementation; and ongoing management of the account, including API change recommendations based on business requirements throughout the relationship.

Joining a young start up as employee #20 was an exciting opportunity - watching the business grow from a small team into a successful, global business of 100 staff listed on the Australian Stock Exchange.Utilising prior experience to develop strategies to build brand trust and grow existing travel agent group accounts; providing online webinar and phone support training for new and existing travel agents about the booking platform; interstate travel to meet my accounts, regular communication through various communication and media channels - including newsletter content and participating in recorded interviews, owned by the travel businesses.

RedBalloon's partnership with helloworld Limited provided me an opportunity to manage over 600 helloworld branded and affiliated store accounts; introducing RedBalloon, developing relationships with key stakeholders, business development, providing account assistance, and developing training and marketing material for the partnership.With years of supplier account management experience, my role in the Corporate Sales Team also involved building and maintaining relationships with corporate client accounts.

RedBalloon was a company I had always wanted to work. This role started as a 6 month maternity-cover contract, extended to more than 18 months.Focusing on managing, assisting and liaising with over 1,000 supplier accounts; copywriting and producing new experiences; involvement with internal business projects including website optimisation.

Managing all online and social media content, providing weekly reports and analytics feedback to the wider company.

Developing key relationships with all book publishers; forecasting order quantities, identifying and developing core product ranges and managing the product promotional calendar.

A heavy focus on marketing and promotion for the product category range, forecasting sales and product performance; managing stock through the full product life cycle.

Working in the largest category, Kitchenware, this role focused on forecasting, inventory management and promotional scheduling with supplier accounts.

Working in the Gourmet Food category, the focus was on forecasting, short-date inventory management and negotiating promotional schedules with supplier accounts.

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Diploma, Business, Management, Marketing, And Related Support Services