Michelle Hatcher work email
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Michelle Hatcher personal email
A Telecommunications professional with 16+ years in the industry and a proven ability to perform well under pressure and in fast paced and ever-changing environments. I possess excellent communication, customer service, analytical and problem-solving skills. My most recent endeavor is the remodel and restoration of my 95 y/o house, which I am primarily doing myself. What does this have to do with my telecom background? Absolutely nothing; however, it addresses the recent 6 month gap in employment history on my resume and it speaks to my willingness to take on a colossal challenge. It also demonstrates my ability to take the initiative to learn and figure things out for myself and seek out answers and resources needed to complete projects; this translates over to my professional career as well.
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Network Migrations Engineer IiiComcast Dec 2013 - Dec 2014Greenwood Village• Supports residential migrations from the CMS to IMS network between all VoIP switch technologies (Cisco, BTS, Safari, Ericsson platforms) • Works with Business team to forecast target markets to be migrated• Uses SQL queries to gather statistical switch data for analysis prior to and post migration• Makes network routing changes for migrations • Performs dry run and staging using ETL tool prior to execution of migration • Works with internal automation team and vendor (Ericsson) to provide feedback to enhance tools and eliminate human errors -
Tier Ii Voip Network TechnicianLevel 3 Communications 2006 - 2012•Efficiently and accurately manages customer initiated trouble tickets to resolution•Troubleshoots and resolve VoIP and PSTN network issues, which includes but not limited to, routing and QoS using multiple protocols: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7) and TCP/IP (routers/higher-layer protocols).•Ensures customer receives timely status updates using well detailed and accurate phone, email, and ticketing notes•Proactive notification to customers for possible network failures on customer proxy servers/SBC including usage, load patterns and system response. -
911 Technical Account ManagerLevel 3 Communications 2005 - 2006•Works with Sales Engineer and customer post sale to ensure customer meets all technical requirements for 911 call routing •Performs interoperability testing with customer to ensure traffic routes as designed•Works with customer, L3 routing team, PSAP and LEC to isolate and resolve any 911 misroutes that might result from discrepancies in data or network protocols in MSAG, ALI or Selective Router•Monitors network and customer facing resources for impairment and out of service conditions
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911 Project ManagerLevel 3 Communications 2002 - 2005•Responsible for all aspects of planning and implementation of the 911 VoIP network•Designs technical drawings and diagrams of network hardware and software configurations•Ensures that Level 3 fully complies with all internal and external regulatory, PSAP, Carrier and Operational requirements related to 911 call routing on VoIP and PSTN networks•Responsible for executive-level communication on all aspects of project status•Responsible for ongoing process definition, development, refinement, and tools/systems requirements to support 911 network
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Voice Network PlannerLevel 3 Communications 2000 - 2001•Responsible for the planning and implementation of VoIP network, from the Long Haul to DS0 level build out•Designs and implements network expansion plans and architecture changes based on traffic analysis and business needs. Augments or disconnects fiber based on traffic usage in market.•Aggressively manages both internal organizations as well as LEC/Vendors in order to meet market service ready dates set by the Business Unit based on customer need
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Circuit/Switch ProvisionerLevel 3 Communications 1999 - 2000•Ensures accuracy of data, equipment and network design using CLR/FLR•Responsible for configuring, testing and maintenance of transport layer and switch translations in Sonus switch (DS3/DS1/SIP Trunks) •Manages and schedules field technicians and testing personnel in order to meet requested due dates; escalates to LEC when orders are in jeopardy of meeting due dates•Works with NOC and LEC technicians to trouble shoot and determine the root cause of service affecting issues
Michelle Hatcher Skills
Michelle Hatcher Education Details
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Telecommunications Engineering
Frequently Asked Questions about Michelle Hatcher
What is Michelle Hatcher's role at the current company?
Michelle Hatcher's current role is VoIP Telecommunications Professional Seeking Opportunities.
What is Michelle Hatcher's email address?
Michelle Hatcher's email address is mi****@****el3.com
What schools did Michelle Hatcher attend?
Michelle Hatcher attended Eastern Michigan University.
What are some of Michelle Hatcher's interests?
Michelle Hatcher has interest in Social Services.
What skills is Michelle Hatcher known for?
Michelle Hatcher has skills like Networking, Troubleshooting, Routers, Tcp/ip, Transmission, Switching, Noc, Project Planning, Voip, Pstn, Ethernet, Lnp.
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Michelle Hatcher
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Michelle Hatcher
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Michelle Hatcher
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