Conducted on-site review of patient medical records to ensure that patients received effective, rational, and cost-effective pharmaceutical care. Enhanced patient care outcomes by performing drug regimen reviews, drug therapy assessments and quality assurance activities.Made recommendations for therapy changes and laboratory monitoring to the physician and facility staff.Assisted nursing staff in preparing for state compliance inspections and survey as well as recommending improvements or changes to address deficiencies in medication related areas.Provided medication room inspection and on site drug destruction as needed.Improved error reporting mechanisms to better identify areas for quality improvement.Conducted audits of facility and patient records for quality assurance.Analyzed data in order to identify issues, trends, or exceptions to drive improvement and find solutions.Responded to drug information requests from medical staff.Conducted Medication Therapy Management sessions for Medicare Part D eligible patients to identify and resolve patient medication issues, improve adherence, and reduce medication costs.

Developed and implemented formal process for intake of new customers and facilities including customer training and orientation materials.Prioritized, organized and tracked enrollment details to meet deadlines of multiple projects with varying completion dates.Traveled to new customer sites to provide training and orientation to pharmacy services. Educated nurses and direct care staff on medication use and storage, safety as well as state compliance requirements. Conducted internal and external staff in-service meetings on pharmacy ‘best practices’ to increase patient safety and decrease errors.Directly managed customer enrollment staff and technicians.Audited facility and patient information entered into the pharmacy system for completeness and accuracy.

Directly managed customer service representatives and pharmacy technicians, including hiring, professional development, motivation, and directing daily work assignments.Reorganized document intake and processing to decrease customer wait times and increase order entry efficiency.Visited customers and facilities to address concerns, complaints and to gather feedback for improvement.Increased moral and reduced employee turnover within the customer service department.Assisted sales staff by providing clinical and professional support during sales presentations both in person and on conference calls.

Accepted responsibility for orders including review, clarification, order entry, accuracy, preparation, and compounding. Identified, intervened and assured resolution of drug therapy problems.Supervised interns and technicians in assigned area.Adhered to policies, procedures and regulations to ensure compliance and patient safety.