Executive leader accountable for driving rapid growth across the insurance vertical. Developed sales and customer strategies, bids and contract renewals, pricing strategies and execution, commercial management and sales governance, customer service levels and escalations management. Customer presentations and onsite visits to demonstrate customer value, B2C customer journeys, and supply chain advantages, digitalisation and compliance. Lead high performance account management team that… Show more Executive leader accountable for driving rapid growth across the insurance vertical. Developed sales and customer strategies, bids and contract renewals, pricing strategies and execution, commercial management and sales governance, customer service levels and escalations management. Customer presentations and onsite visits to demonstrate customer value, B2C customer journeys, and supply chain advantages, digitalisation and compliance. Lead high performance account management team that over-achieved targets. Show less

Delivered sustainable growth by evolving the business, government, and international sales plan, operating model and cadence, leading all aspects of sales operations, sales planning, and commercial governance. Ensured highest standards to mitigate commercial risks through development and implementation of frameworks, policies and sales practices across pricing, contract management and negotiations, commercial viability assessments, and customer health checks.Designed and built customer… Show more Delivered sustainable growth by evolving the business, government, and international sales plan, operating model and cadence, leading all aspects of sales operations, sales planning, and commercial governance. Ensured highest standards to mitigate commercial risks through development and implementation of frameworks, policies and sales practices across pricing, contract management and negotiations, commercial viability assessments, and customer health checks.Designed and built customer centered sales and service plans, that aligned to Enterprise strategies and budgets, ultimately delivering return on investment. Formulated best practice customer segmentation through territory planning to accelerate digital, virtual selling, and self-serve adoption.Set sales targets and forecast that drove improved sales performance.Facilitated lead management to grow pipeline and improve conversion. Progressed analytics function to measure and impact customer lifetime value through reductions in revenue leakage and cost containment. Show less

Delivered profitable growth for the LPG business through improved customer relationships and streamlined sales practices. Led highly engaged sales and marketing teams (eNPS), that drove mass market customer advocacy (NPS), Delivered new business growth through the establishment of new business channels and lead generation, Drove culture of value generation to achieve commercial goals, Enabled cross sell across energy products, Managed margin and reduced channel risk through quality… Show more Delivered profitable growth for the LPG business through improved customer relationships and streamlined sales practices. Led highly engaged sales and marketing teams (eNPS), that drove mass market customer advocacy (NPS), Delivered new business growth through the establishment of new business channels and lead generation, Drove culture of value generation to achieve commercial goals, Enabled cross sell across energy products, Managed margin and reduced channel risk through quality controls, commercial contract management, and compliance across indirect channels - 3rd party brokers, aggregators, comparators, and direct Digital channel. Resulting in high sales performance. Show less

Led the sales enablement function to deliver national customer programs that embedded change to NPS methodology and metric system.Including review of the commercial model for Call Centre operations both on and off shore to increase NPS adoption.

Supported Product Management function to drive $16.8b in product revenue for all Product Domains – Data and IP, Wireless & Mobility, Broadband, and Fixed Voice and Packaging. Accountable for capital investments governance for new technology developments.

Led the formulation of Consumer channel strategies based on robust channel economics and efficient Go-To-Market program. Implemented channel intelligence and analytics driving both regional and metro retail performance. Tiered retail channel strategy developed resulted in branded flagship store implementation.

Cost Accountant conducting monthly management reporting to parent company Illinois U.S.A. resulting in accurate, insightful, and timely information for quality decision making.Managed Caterpillar Superannuation fund for all members including payout calculations, working with actuaries PWC to conduct audits, and input to investment strategies with fund managers.