Michelle Jackson Email & Phone Number

Meet and communicate with internal staff including sales, engineering, manufacturing, distribution, etc.Responsible for answering non-routine questions that require deviation from standardized procedures.Enter Data for new orders, make changes to existing orders and complete required order acknowledgement and customer correspondence in order entry system.Proactively investigate customer needs and anticipate order activity.Research customer requests or complaints regarding product availability, shipment, quantity, quality, delivery and lead-time.Work closely with manufacturing plants regarding missed shipments, short lead time orders, forecasting, trends and customer concerns.Coordinate efforts between sales, engineering, plants and shipping to fulfill customer requests in a timely manner.Work with outside suppliers in relation to customer orders.

• Helping customers efficiently transition to our Transportation Management System; providing clarity to their shipping process and reducing shipping problems. • Discuss project status, completion, success metrics, issues, client and team satisfaction with key stakeholders.• Manage, communicate, and resolve IT issues, delays, service problems, pricing, or rate issues.• Monitor project planning and progress tracking to ensure the timeliness, effectiveness, and overall success of client implementations.• Work closely with cross functional teams including sales, freight desk and customer service.• Quickly identify and reacting to out-of-procedure information• Following the pre-defined onboarding process, meeting SLAs and ensuring customer expectations are managed from start to completion. • Conduct employee onboarding & implementations, user level training, system setup, configuration, and demonstrations of TMS system.

Burnsville, Minnesota, United States

• Developed relationships with buyers worldwide.• Managed the complete repair process of airplane components for assigned military and com-mercial airlines.• Originated quotes and worked with buyers for approval of quotes.• Adjudicated warranty on various parts sent in for repair.• Coordinated the expedition of potential revenue loss repairs with multiple teams.• Researched complex client contracts. • Proficient in Microsoft software and SAP.• Maintained time-sensitive goals using metrics provided by management.

• Coached and mentored team members on written content and improving efficiency.

Minnesota

• Designed and implemented training programs for a team of over 80 Wine Guides.• Researched and constructed goal setting programs to further develop team.• Assessed individuals strengths and areas of improvement and provided coaching to aide in them reaching their personal goals.• Planned our Regional meeting for over 100 Wine Guides including CEO. Sought out and inter-viewed guest speakers, set budget, designed agenda and hired catering.• Achieved personal sales goals by presenting in home wine tasting to over a hundred hosts. • Awarded Rookie Recruiter of the Year 2013.• Earned Company Incentive Trip 2013 and 2015.

Bloomington, Mn

Achieved Series 6 License in Variable Annuities • Assisted in the rollout and enrollment of participants in newly established 401k and 403b plans through group and individual meetings• Handled inbound enrollment calls, allocation questions and rollovers. These calls generate an opportunity to establish a positive connection with our representatives• Enhanced the company’s relationship with the participants, while cross selling individual products during on-site group and individual employee meetings.• Oversaw a team member and was the checks and balances to that team members written and verbal communications.

Ba, Economics

Education record